Customer Service Manager jobs in Mandan, ND

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Manager
  • BEK SPORTS
  • Steele, ND FULL_TIME
  • Customer Service Manager

    Job Purpose:

    Maintains customer satisfaction by inspiring service representatives, providing problem-solving resources, and developing creative service solutions, fostering an intimate service experience, and managing the service team.

    BEK is looking to continue its long history of exceptional customer service and is looking for the right leader that will inspire continued service improvements.

    Customer Service Manager Job Duties:

    • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
    • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; determining system improvements; implementing change.
    • Determines customer service requirements by maintaining contact with customers; conducting surveys; forming focus groups; benchmarking best practices.
    • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
    • Maximizes customer operational performance by providing leadership, support and technical advice.
    • Updates job knowledge by participating in educational opportunities; reading professional publications.
    • Develop tools to gain market intelligence, exiting customer feedback and coordinate with sales, operations and marketing on product and promotional changes.

    Skills/Qualifications:

    Customer Service, Process Improvement, Decision Making, Strategic Thinking, Managing Processes, Staffing, Planning, Analyzing Information, Developing Standards, Help Desk Experience, Social Media, Online Chat, Emphasizing Excellence, Performance Reporting.

    • Must have 5 years of proven customer service leadership experience
    • An intimate understanding of customer service, techniques, strategies, tools, and technology
    • The capability to establish performance metrics
    • Experienced with social media as a service delivery tool
    • Customer Service Manager must report to the Corporate Headquarters location in Steele, ND

    You must be able to astonish the customer’s senses with an intimate customer service experience and advance the Cooperative’s development of its Brand Promise.


    Please send application and resume to:

    BEK Communications

    Attn: Human Resource Manager

    PO Box 230, Steele, ND 58482


    or email to:

    careers@bektel.coop


    Benefits

    BEK offers the traditional medical, dental, life, PTO, 401K and Flexible Spending benefits. But we think you'll like our perks even more. Here are just a few:
    • Live in our service area? No cost telephone, internet, TV offerings and Cloud product offerings
    • 8 company-paid holidays
    • Tuition reimbursement
    • Tickets to area high school, college and professional sporting events and more!
  • 2 Days Ago

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Customer Service Manager, Automotive
  • ABRA Auto Body & Glass
  • Bismarck, ND FULL_TIME
  • ABRA Auto Body & Glass Bismarck, North Dakota AUTOMOTIVE CUSTOMER SERVICE MANAGER GREAT Benefits Competitive Pay Plan! Experience Required NO Weekends!! Be part of Bismarck's NEWEST auto collision rep...
  • 10 Days Ago

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Customer Service
  • Hertz-Overland West, Inc
  • Bismarck, ND FULL_TIME
  • Applicant must be high energy, outgoing, well spoken with strong verbal and written skills. We are looking for a strong driven individual who would like to work for a company that offers advancement a...
  • 23 Days Ago

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Customer Service
  • Pizza Hut
  • WILLISTON, ND FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at WILLISTON ND
  • 24 Days Ago

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Customer Service
  • Pizza Hut
  • DICKINSON, ND FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at DICKINSON ND
  • 24 Days Ago

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Project Manager (Construction Restoration)
  • Arrow Service Team
  • Bismarck, ND FULL_TIME
  • Arrow Service Team continues to grow and we are looking for a talented individual to fill the full-time role of Project Manager. We are excited to be hiring for a new Project Manager to add to our tal...
  • 5 Days Ago

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0 Customer Service Manager jobs found in Mandan, ND area

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Commercial Lines - Customer Service Representative
  • First International Bank & Trust
  • Bismarck, ND
  • We are seeking someone for a Commercial Insurance CSR position in our Insurance Department. In this role you will commun...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative Driver - Bismarck, ND - $1000 Sign On BONUS!
  • Aramark Uniform
  • Bismarck, ND
  • ** Customer Service Representative Driver - Bismarck, ND - $1000 Sign On BONUS!** **Job Category****:** Service Professi...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Midwest Deck Company
  • Bismarck, ND
  • Midwest Deck Company is a leading provider of professional deck installation and outdoor living solutions in the Midwest...
  • 3/27/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • Dick's Sporting Goods, Inc.
  • Bismarck, ND
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $46.2K per year / Benefits - As a Customer Service Rep you'll: As...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative - Remote (Ultimate Medical Academy Grads Only)
  • Concentrix
  • Bismarck, ND
  • Job Title: Customer Service Representative - Remote (Ultimate Medical Academy Grads Only) Job Description This requisiti...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • AMCON Distributing Company, Inc.
  • Bismarck, ND
  • **Customer Service Representative** Bismarck, 3205 E Thayer, Bismarck, ND 58501 **TITLE OF POSITION:** Customer Service ...
  • 3/26/2024 12:00:00 AM

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Store Customer Service Specialist
  • Sherwin-Williams
  • Bismarck, ND
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Bismarck, ND
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/24/2024 12:00:00 AM

Mandan is a city on the eastern border of Morton County and is the seventh-largest city in North Dakota. Founded in 1879 on the west side of the upper Missouri River, it was designated in 1881 as the county seat of Morton County. The U.S. Census Bureau estimated the 2017 population at 22,228. Located across the Missouri River from the state capital of Bismarck, Mandan is a core city of the Bismarck-Mandan Metropolitan Statistical Area. According to the United States Census Bureau, the city has a total area of 11.13 square miles (28.83 km2), of which 11.03 square miles (28.57 km2) is land and 0...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$91,324 to $122,328
Mandan, North Dakota area prices
were up 0.8% from a year ago

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