Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are seeking a Bilingual Staffing Assistant who is customer service oriented to work closely with a team of recruiters at our corporate office by assisting them with recruiting activities like high volume calls and building candidate relationships to support the daily function.
Location; Smyrna GA, Cumberland GA - 1 site
Schedule: Monday-Friday $14/hr - WEEKLY PAY
Job Duties:
Minimum Education and Experience:
#EDSNationwide
Knowledge, Skills, and Abilities:
Feel free to call us at (404) 596-7966 to schedule an interview
This is an entry-level position in which we offer full training, If you meet the requirements or wish to expand your current skills please submit your resume for immediate consideration.
EDS Service Solutions is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.
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