Customer Service Manager jobs in Minot, ND

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Manager
  • BEK SPORTS
  • Steele, ND FULL_TIME
  • Customer Service Manager

    Job Purpose:

    Maintains customer satisfaction by inspiring service representatives, providing problem-solving resources, and developing creative service solutions, fostering an intimate service experience, and managing the service team.

    BEK is looking to continue its long history of exceptional customer service and is looking for the right leader that will inspire continued service improvements.

    Customer Service Manager Job Duties:

    • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
    • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; determining system improvements; implementing change.
    • Determines customer service requirements by maintaining contact with customers; conducting surveys; forming focus groups; benchmarking best practices.
    • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
    • Maximizes customer operational performance by providing leadership, support and technical advice.
    • Updates job knowledge by participating in educational opportunities; reading professional publications.
    • Develop tools to gain market intelligence, exiting customer feedback and coordinate with sales, operations and marketing on product and promotional changes.

    Skills/Qualifications:

    Customer Service, Process Improvement, Decision Making, Strategic Thinking, Managing Processes, Staffing, Planning, Analyzing Information, Developing Standards, Help Desk Experience, Social Media, Online Chat, Emphasizing Excellence, Performance Reporting.

    • Must have 5 years of proven customer service leadership experience
    • An intimate understanding of customer service, techniques, strategies, tools, and technology
    • The capability to establish performance metrics
    • Experienced with social media as a service delivery tool
    • Customer Service Manager must report to the Corporate Headquarters location in Steele, ND

    You must be able to astonish the customer’s senses with an intimate customer service experience and advance the Cooperative’s development of its Brand Promise.


    Please send application and resume to:

    BEK Communications

    Attn: Human Resource Manager

    PO Box 230, Steele, ND 58482


    or email to:

    careers@bektel.coop


    Benefits

    BEK offers the traditional medical, dental, life, PTO, 401K and Flexible Spending benefits. But we think you'll like our perks even more. Here are just a few:
    • Live in our service area? No cost telephone, internet, TV offerings and Cloud product offerings
    • 8 company-paid holidays
    • Tuition reimbursement
    • Tickets to area high school, college and professional sporting events and more!
  • 1 Day Ago

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Customer Service Manager, Automotive
  • ABRA Auto Body & Glass
  • Bismarck, ND FULL_TIME
  • ABRA Auto Body & Glass Bismarck, North Dakota AUTOMOTIVE CUSTOMER SERVICE MANAGER GREAT Benefits Competitive Pay Plan! Experience Required NO Weekends!! Be part of Bismarck's NEWEST auto collision rep...
  • 9 Days Ago

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Customer Service
  • Hertz-Overland West, Inc
  • Bismarck, ND FULL_TIME
  • Applicant must be high energy, outgoing, well spoken with strong verbal and written skills. We are looking for a strong driven individual who would like to work for a company that offers advancement a...
  • 22 Days Ago

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Customer Service
  • Pizza Hut
  • WILLISTON, ND FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at WILLISTON ND
  • 23 Days Ago

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Customer Service
  • Pizza Hut
  • DICKINSON, ND FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at DICKINSON ND
  • 23 Days Ago

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Project Manager (Construction Restoration)
  • Arrow Service Team
  • Bismarck, ND FULL_TIME
  • Arrow Service Team continues to grow and we are looking for a talented individual to fill the full-time role of Project Manager. We are excited to be hiring for a new Project Manager to add to our tal...
  • 4 Days Ago

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0 Customer Service Manager jobs found in Minot, ND area

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Commercial Lines - Customer Service Representative
  • First International Bank & Trust
  • Minot, ND
  • We are seeking someone for a Commercial Insurance CSR position in our Insurance Department. In this role you will commun...
  • 3/28/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • Dick's Sporting Goods, Inc.
  • Minot, ND
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $46.2K per year / Benefits - As a Customer Service Rep you'll: As...
  • 3/27/2024 12:00:00 AM

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FT Customer Experience Associate - Work From Home>
  • Alma
  • Minot, ND
  • [Customer Service / Remote] - Anywhere in U.S. / $23 per hour / May 21st Start Date / Health, dental and vision / 401k /...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Dacotah Banks, Inc.
  • Minot, ND
  • ** Customer Service Representative** **Job Category****:** Employee **Requisition Number****:** CUSTO002124 Showing 1 lo...
  • 3/26/2024 12:00:00 AM

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FT Customer Service Representative (Work From Home)>
  • Guild Mortgage Company
  • Minot, ND
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $23 per hour / Medical, dental, vision, & life / 401k match...
  • 3/24/2024 12:00:00 AM

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FT Customer Experience Agent (Work From Home)>
  • Ramp
  • Minot, ND
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $55K per year / Medical, dental & vision / 401k / WFH stipe...
  • 3/24/2024 12:00:00 AM

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Store Customer Service Specialist
  • Sherwin-Williams
  • Minot, ND
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 3/19/2024 12:00:00 AM

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Store Customer Service Specialist
  • Sherwin-Williams
  • Minot, ND
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 3/19/2024 12:00:00 AM

Minot (/ˈmaɪnɒt/ (listen) MY-not) is a city in and the county seat of Ward County, North Dakota, United States, in the state's north-central region. It is most widely known for the Air Force base located approximately 15 miles (24 km) north of the city. With a population of 40,888 at the 2010 census, Minot is the fourth largest city in the state and a trading center for a large portion of northern North Dakota, southwestern Manitoba, and southeastern Saskatchewan. Founded in 1886 during the construction of the Great Northern Railway, Minot is also known as "Magic City", commemorating its remar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$89,920 to $120,449
Minot, North Dakota area prices
were up 0.8% from a year ago

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