Customer Service Manager jobs in Norwich, CT

HighFlyer Zipline at Foxwoods Resort Casino is thrilled to announce openings for our upcoming 2024 season. We're seeking dedicated individuals to join our team, individuals who take pride in delivering exceptional service. As a zipline company proudly partnered with the Mashantucket Pequot tribe, we've been soaring since 2008, welcoming guests from around the globe with top-notch customer care. Our ziplines boast unparalleled excitement, featuring a single thrilling run spanning nearly 3/4 of a mile, reaching speeds of up to 60 mph!

Position: Sales Crew - Ticket & Merchandise Sales, Photographers, Greeters

Essential Requirements:

*Must be 18 years of age or older *Maintain a professional appearance and excellent personal hygiene *Exhibit a consistently professional demeanor *Possess a positive attitude and exceptional customer service skills *Ability to communicate clearly and precisely over safety radio *Capable of providing clear and concise instructions to small groups *Effective verbal communication skills in person and over the phone *Proficient in computer skills, including Point of Sale (POS) systems *Demonstrated excellence in cash handling *Strong multitasking abilities with acute attention to detail *Safety-conscious and competent in demonstrating safety protocols *Ability to withstand physical demands of the position *Availability for hospitality hours, including nights, weekends, and holidays *Reside near the reservation area *Successfully pass a pre-employment drug test

Work Environment:

The role frequently involves exposure to outdoor weather conditions, occasionally including wet or humid conditions and temperatures exceeding 95 degrees Fahrenheit. The work environment typically maintains a moderate noise level. As a hospitality-oriented business, maintaining a hospitable service atmosphere is imperative at all times.

Physical Demands:

Candidates must be able to regularly lift and/or transport up to 60 pounds and maintain hydration in varied conditions. Specific vision abilities, including close and distance vision, peripheral vision, depth perception, and the ability to adjust focus, are required. The position involves regular standing, walking, hand usage, reaching, balancing, stooping, kneeling, crouching, sitting, crawling, and verbal communication.

Education/Training:

• High School Diploma or Equivalent

Experience:

Prior related experience, particularly in cash handling, is required. Experience in tourism/guest services or climbing/mountaineering is preferred.

Preference in hiring is given to minimally qualified members of federally recognized Native American tribes.

To apply, please complete the Job Application and submit it in person or online at our office located in the Fox Tower Garage during office hours, Monday to Friday, 10 am to 3 pm. For further assistance, please contact Alex Hessami, Director of Operations, at alex.hessami@foxwoodshighflyer.com or 860-312-3597.

Join us as we embark on another exhilarating season at HighFlyer Zipline!

Available shifts and compensation: We have available shifts all days of the week. Compensation is $17.00 - $19.00/hour.

About HighFlyer Zipline at Foxwoods: HighFlyer Zipline at Foxwoods is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://foxwoodshighflyer.com/.

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