Customer Service Manager jobs in San Jose, CA

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

A
Service Coordinator Manager, Compressor Techniques, Fremont,CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Coordinator Manager, Compressor Techniques, Fremont,CA
    Functional area: Service
    Country: United States
    City: Fremont
    Company name: Atlas Copco Compressors LLC
    Date of posting: Feb 2, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Supervision (50%) - Daily management of Service Coordinators toward achievement of KPI's and targets, including Productivity, Customer satisfaction/NPS, Service Variance, Work in Process backlog control, Warranty approval, invoice quality, and invoice processing. Follow through on issues escalated by the Service Coordinators with urgency, RMA (returned materials) administration and rental fleet invoicing/control are also key areas of responsibility. Report problem areas to Management as required to maintain a high level of customer satisfaction.

    Work-in-process & invoice control (20%) - Hold weekly WIP meetings, support/direct Service Coordinators to achieve WIP, closing, and invoicing targets. Support/direct Service Coordinators as needed to maintain consistent, high quality invoicing toward maximizing Service Department revenue and profitability.

    Reporting/Recordkeeping (20%) - Run various reports as determined by the CTS Operations Manager. Maintain process control spreadsheets.

    Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

    Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

    Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

    Perform other duties as assigned.


    To succeed, you will need

    Experience - One to three years of relevant Service Coordination and/or Planning experience.

    Education - High School diploma, some college preferred or equivalent

    .

    Skills - Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel. Experience with BPCS required. Previous supervisory or management experience preferred.


    In return, we offer you

    Drive your Career, Explore Opportunities, Realize your Passion . . .

    Attractive benefits Include:


    *Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    *Health insurance/ Dental insurance/ Vision insurance
    *Competitive Paid time off
    *Life & Disability insurance

    Annual Bonus
    *$100,000 - $130,000 / year. Geographically adjusted Salary based on knowledge, skills and experience.

    City
    Fremont


    Recruiter
    joseph.coleman@atlascopco.com

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 13 Days Ago

A
Service Coordinator, Compressor Technique-Fremont, CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Coordinator, Compressor Technique-Fremont, CA Functional area: Service Country: United States City: Fremont Company name: Atlas Copco Compressors LLC Date of posting: Mar 19, 2024 Our solution...
  • 7 Days Ago

A
Service Technician, Compressor Technique - Fremont, CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Technician, Compressor Technique - Fremont, CA Functional area: Service Country: United States City: Fremont, CA Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 2024 Passiona...
  • 12 Days Ago

N
Project Manager, Customer Service
  • Netflix
  • Los Gatos, CA FULL_TIME
  • Los Gatos, California Customer Service Netflix is one of the world's leading entertainment services with over 260 million paid memberships in over 190 countries enjoying TV series, films and games acr...
  • 20 Days Ago

C
Customer Service & Sales Manager
  • cathaybank
  • Cupertino, CA FULL_TIME
  • People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your asp...
  • 21 Days Ago

S
Customer Service & Sales Manager
  • Solugenix Corp
  • Cupertino, CA OTHER
  • Overview Customer Service & Sales Manager $60k - 75kCupertino, CA (Onsite)Direct Hire Job ID 2023-9254 We are looking for a Customer Service & Sales Manager. This is a direct hire opportunity in Cuper...
  • 23 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Customer Service Manager jobs found in San Jose, CA area

C
Customer Service Representative
  • Culligangreatlakes
  • Fremont, CA
  • ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001062 Show...
  • 3/29/2024 12:00:00 AM

T
Customer Service Representative
  • Truvic
  • Campbell, CA
  • **Customer Service Representative** * Campbell, CA * Full Time * Customer Service * Entry Level **SUMMARY:** This positi...
  • 3/29/2024 12:00:00 AM

A
Customer Service Representative
  • A To Z Insurance Agency
  • San Jose, CA
  • Job Description Job Description The Customer Service Representative at {{ account.name }} is responsible for maintaining...
  • 3/29/2024 12:00:00 AM

R
Customer Service Representative
  • Regina
  • Sunnyvale, CA
  • **Customer Service Representative** **Job Order #: 5859937** **Employer Name:** MOTION CANADA INC. **Wage/Salary Info:**...
  • 3/28/2024 12:00:00 AM

C
Customer Service Representative
  • Cogent Infotech Corporation
  • San Jose, CA
  • Job Description Job Description Job Description: Qualifications: 2+ years prior of related experience Demonstrated excep...
  • 3/28/2024 12:00:00 AM

P
Customer Service Representative
  • PrideStaff
  • San Jose, CA
  • Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be responsib...
  • 3/27/2024 12:00:00 AM

S
Customer Service Representative
  • Sun Technologies, Inc.
  • Pleasanton, CA
  • Job Title : Customer Service Representative Required Skills : Responsible for successfully managing large amounts of ord...
  • 3/26/2024 12:00:00 AM

M
Customer Service Manager
  • Mathnasium of Redwood City
  • Redwood City, CA
  • Job Description Job Description BECOME A LEADER - CHANGING LIVES THROUGH MATH. We are looking for passionate, friendly a...
  • 3/25/2024 12:00:00 AM

San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, the city has a total area of 180.0 sq mi (466 km2), of which 3.4 sq mi (8.8 km2) (1.91%) is water, making it the fourth-largest California city by land area (after Los Angeles, San Diego and California City). San Jose lies between the San Andreas Fault, the source of the 1989 Loma Prieta earthquake, and the Calaveras Fault. San Jose is shaken by moderate earthquakes on average one or two times a year. These quakes originate just east of the city on...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$117,405 to $157,265
San Jose, California area prices
were up 2.9% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020