Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
BAC COMMUNITY BANK
Job Title: Branch Customer Service Manager
Reports To: Branch Administrator
FLSA Status: Non-Exempt
Department: Branch Operations
Category: Non Officer
Supervisory Responsibilities: Responsibilities 2-6
Summary: The Customer Service Manager is responsible for the administration and efficient daily operation of the branch, including operations, product sales, customer service, and security and safety in accordance with the Bank’s objectives. The Customer
Service Manager is responsible for driving sales and revenue growth through their individual efforts and branch team. Develops new deposits and provides a superior level of customer service and promotes the service culture through coaching, guidance and staff motivation.
NOTE: The Customer Service Manager has no lending authority.
Essential Duties and Responsibilities:
HR-pd-BO-000013 1 12/14/18
BAC COMMUNITY BANK
Competencies:
Qualifications:
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements as documented are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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BAC COMMUNITY BANK
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel and to talk and to hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, climb, balance, and drive.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision and ability to adjust to focus requirements.
HR-pd-BO-000013 3 12/14/18
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
Schedule:
Experience:
Ability to Relocate:
Work Location: In person
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0 Customer Service Manager jobs found in Stockton, CA area