Customer Service Manager jobs in Sumter, SC

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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General Manager - Customer Service
  • Enmarket
  • Santee, SC FULL_TIME
  • The General Manager is responsible for leading a team of up to 25 employees and driving success in all aspects of the retail operation. You will continually deliver on Enmarkets mission to Enrich Lives through a focus on friendly service, food execution, cleanliness, building talent, and driving success.

    RESPONSIBILITIES

    Being passionate about the customer service and retail industry while coaching, developing, empowering, and holding accountable all team members to deliver an exceptional customer experience while developing and sustaining a profitable environment.
    Responsible for maintaining the highest standards of store appearance and operation.
    Responsible for the day-to-day activities of the retail operation, proactively helping in any area where it is needed.
    Recruiting, interviewing, hiring and ensuring effective orientation and training of the highest caliber candidates.
    Analyzing, recognizing, and proactively managing sales, margin, product inventory levels, cash and inventory, and purchase trends. Utilizing other reporting metrics to maximize bottom line profitability at store level.
    Ensuring the company marketing plans and procedures are executed at store level consistently.
    Consistently maintain adequate inventory levels through effective ordering which supports driving sales and minimizing non-productive inventory.
    On a day-to-day basis, ensuring safety, health, food safety, and sanitation requirements are met in accordance with federal, state, local and company standards.
    Responsible for effective employee scheduling and payroll management to maximize daily sales while achieving company labor targets.
    Completing all required daily and monthly paperwork and required reporting.
    Effectively communicating with all subordinates, peers, and all levels of upper management.
    Complete accurate and timely employee performance reviews.
    Completing competition surveys as requested by upper management.
    Communicating and supporting the companys mission, vision, and values.
    Implementing and enforcing all company policies, rules and procedures.
    Responsible for executing at store level the fuel pricing strategy including timely and accurate fuel surveys and price changes.
    Assisting to ensure high level of employee morale and engagement through enhanced communication, role modeling, employee recognition, consistent feedback, along with direct accountability.
    Build and maintain effective business relationships with our vendor partners.
    A proactive business manager in all aspects of store operations to achieve company goals and be able to read, understand, and react to P&L and other analytical reports.
    Ensure positive employee relations at store level inclusive of resolving all employee problems and disputes in a timely manner. Reaching out for assistance and guidance from the District Manager and Human Resources representatives when necessary.
    Responsible for being a catalyst for change and embracing change within the organization as it occurs.
    Ability to work all shifts as needed.

    High School Diploma or GED is required.
    2 years management experience in food service, retail, or restaurant preferred
    Previous experience working in high-volume, guest-focused, transactional environment preferred
    Excellent written and verbal communication skills
    Ability to work 50 hours weekly
    Must be able to work a flexible schedule including weekends and holidays
    Ability to bend, stretch, reach, locate, stack, and lift inventory weighing up to 40 pounds.
    Must meet all requirements expected of an Enmarket Store Associate
    Eligibility Requirements:
    Hiring is contingent upon eligibility to work in the U.S.
    -----------------------------------------------------------------------------------------------------------------------------------------------Enmarket is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Enmarket prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
    This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Enmarket is at will and constrained by the laws of the state wherein the employee performs the service for the company.

    About the Company:
    Enmarket



  • 1 Month Ago

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General Manager - Customer Service
  • Enmarket
  • Manning, SC FULL_TIME
  • The General Manager is responsible for leading a team of up to 25 employees and driving success in all aspects of the retail operation. You will continually deliver on Enmarkets mission to Enrich Live...
  • 1 Month Ago

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Customer Service
  • Circle K
  • Sumter, SC FULL_TIME
  • Store 2723378: 1279 Broad St, Sumter, South Carolina 29150Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Representati...
  • 12 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Sumter, SC FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Eutawville, SC FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Holly, SC FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 21 Days Ago

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0 Customer Service Manager jobs found in Sumter, SC area

Sumter /ˈsʌmtər/ is a city in and the county seat of Sumter County, South Carolina, United States. Known as the Sumter Metropolitan Statistical Area, the namesake county adjoins Clarendon and Lee to form the core of Sumter-Lee-Clarendon tricounty area of South Carolina that includes the three counties in the east central Piedmont. The population was 39,643 at the 2000 census, and it rose to 40,524 at the 2010 census. Known as the Gamecock City,[citation needed] Sumter lies near the geographic center of the state of South Carolina at 33°55′37″N 80°21′49″W / 33.92694°N 80.36361°W / 33.92694; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$83,653 to $112,053
Sumter, South Carolina area prices
were up 1.5% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020