Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
🌟 Join Our Elite Team of Customer Service Superstars! 🌟
Are you ready to be the voice of excellence in customer service? We're searching for individuals who thrive in over-the-phone interactions, demonstrating exceptional problem-solving skills and radiating positivity with every call. Not only will you enjoy a stable base salary, but you'll also benefit from our outstanding incentive program that consists of rewarding weekly bonuses!
If you're passionate about providing top-notch service and crave the opportunity to make a real difference, we want to hear from you!
ABOUT US
Our Mission is to improve the quality of lives in our community by providing state of the art home solutions. We offer an amazing team atmosphere as well as the opportunity for personal, professional and financial growth. Our Vision: we will improve the lives of 150,000 customers. We will develop 500 remarkable team members. Our Core Values are the backbone of our business and guide our hiring process: we have integrity, we are accountable, and we are disciplined, aligned, transparent and results-oriented.
We care about our employees just as much as we care for our customers. We’ve acquired an excellent reputation for performance and professionalism over our 30-year career. We take pride in our work, in our company, and in our community.
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COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, MSC Mechanical, Inc. recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
If you feel you meet our high standards and you would like to be a part of a well-respected team, then we want to hear from you!
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0 Customer Service Manager jobs found in Temple, TX area