Customer Service Manager jobs in Temple, TX

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Malek Service Company
  • College Station, TX FULL_TIME
  • 🌟 Join Our Elite Team of Customer Service Superstars! 🌟

    Are you ready to be the voice of excellence in customer service? We're searching for individuals who thrive in over-the-phone interactions, demonstrating exceptional problem-solving skills and radiating positivity with every call. Not only will you enjoy a stable base salary, but you'll also benefit from our outstanding incentive program that consists of rewarding weekly bonuses!

    If you're passionate about providing top-notch service and crave the opportunity to make a real difference, we want to hear from you!

    ABOUT US

    Our Mission is to improve the quality of lives in our community by providing state of the art home solutions. We offer an amazing team atmosphere as well as the opportunity for personal, professional and financial growth. Our Vision: we will improve the lives of 150,000 customers. We will develop 500 remarkable team members. Our Core Values are the backbone of our business and guide our hiring process: we have integrity, we are accountable, and we are disciplined, aligned, transparent and results-oriented.

    We care about our employees just as much as we care for our customers. We’ve acquired an excellent reputation for performance and professionalism over our 30-year career. We take pride in our work, in our company, and in our community.

    OBJECTIVES

    • Schedule appointments for HVAC, Plumbing, and Electrical service.
    • Ensure a company-wide commitment to quality and total customer satisfaction.
    • Perform follow-up customer satisfaction calls.
    • Work with dispatch to improve accuracy in scheduling and speed of response.
    • Be willing to actively participate in continuous CSR training.
    • Be willing to cold call.

    COMPETENCIES

    • Must pass background check and drug test
    • Must be willing to answer on-call phone calls on a rotating schedule
    • Work well as a team player in a team setting.
    • Goal-oriented, dedication to your work and willingness to learn.
    • Successful work experience in the area of customer service or sales, preferred.
    • Superior organizational and task management skills.
    • Ability to professionally resolve any customer concern or complaint and assure total customer satisfaction.

    BENEFITS

    • Competitive pay
    • Outstanding monthly bonuses
    • Health, Dental, Vision, Retirement, Life & Disability
    • Vacation Pay
    • Continual education, training and development
    • Ability to move up within the company
    • Team-focused atmosphere

    PHYSICAL REQUIREMENTS

    • Sitting at a desk for most, if not all, of the day.
    • Be able to take an on call phone home based on a rotating on call schedule.

    EDUCATION:

    • A high school diploma or equivalent. On-site training and continued education will be provided.
    • 2 years or more in customer service experience, preferred.

    COMPENSATION:

    • This position will earn an annual compensation including the opportunity to make commissions and incentives.

    SCHEDULE:

    • Working hours for this position are Monday-Friday 8:00am-5:00pm with a 60-minute lunch break. Taking on-call phone calls will also occur on a rotating schedule.

    COMMITMENT TO DIVERSITY

    As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, MSC Mechanical, Inc. recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

    If you feel you meet our high standards and you would like to be a part of a well-respected team, then we want to hear from you!

  • 1 Month Ago

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Installation Service Manager
  • Service Pros Installation Group, Inc
  • Temple, TX FULL_TIME
  • DescriptionAbout Service Pros Installation Group:Service Pros Installation Group is a family-owned business headquartered in Charlotte, North Carolina working as an exclusive provider of installation ...
  • 3 Days Ago

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Copy of Installation Service Manager
  • Service Pros Installation Group, Inc
  • Temple, TX FULL_TIME
  • DescriptionAbout Service Pros Installation Group:Service Pros Installation Group is a family-owned business headquartered in Charlotte, North Carolina working as an exclusive provider of installation ...
  • 4 Days Ago

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Customer Service Manager - State Farm Agent Team Member
  • Miles Pusateri - State Farm Agent
  • College Station, TX FULL_TIME
  • Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energet...
  • 19 Days Ago

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HVAC Maintenance Technician - Mobile Home Community
  • ParkLand Ventures, Inc. (MHP Manager LLC)
  • Temple, TX FULL_TIME
  • Do you have HVAC certification? Do you have some experience with property maintenance, or you're just handy with jobs that require some light carpentry, plumbing or electrical work? If so, we need you...
  • Just Posted

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Bryan, TX FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

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0 Customer Service Manager jobs found in Temple, TX area

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Medical Billing Customer Service Representative
  • QMACS
  • Waco, TX
  • Job Description Job Description QMACS, Inc., a well-established medical billing company headquartered in Richardson, TX....
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Amazing Magnets LLC
  • Round Rock, TX
  • **Customer Service Representative** Customer Service Round Rock, Texas Department **Customer Service** Minimum Experienc...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Altitude Trampoline Park
  • Round Rock, TX
  • We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an ene...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Toyota of Cedar Park
  • Cedar Park, TX
  • **TOYOTA of CEDAR PARK is looking for Customer Service Representative for our service department who will be responsible...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Lochridge Priest Home Services
  • Waco, TX
  • Overview: Looking to TRADE UP to a better opportunity? Lochridge Priest Home Services in Waco, Texas is looking for a se...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's Chicken Fingers
  • Georgetown, TX
  • **Customer Service Associate** Georgetown, Texas **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insura...
  • 3/27/2024 12:00:00 AM

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Home Outlet Customer Service Representative
  • E.C. Barton & Company
  • Waco, TX
  • **Home Outlet Customer Service Representative** CAROUSEL_PARAGRAPH * Home Outlet of Waco * 5200 Franklin Avenue * Waco, ...
  • 3/27/2024 12:00:00 AM

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Retail Customer Service Associate>
  • FedEx
  • Waco, TX
  • FedEx - 1821 S. Valley Mills Drive [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you...
  • 3/26/2024 12:00:00 AM

Temple is a city in Bell County, Texas, United States. As of 2016, the city has a population of 73,600 according to a US census estimate. Located near the county seat of Belton, Temple lies in the region referred to as Central Texas and is a principal city in the Killeen–Temple–Fort Hood Metropolitan Statistical Area, which as of 2015 had a population of 450,051. Located off Interstate 35, Temple is 65 miles (105 km) north of Austin and 34 miles (55 km) south of Waco. Temple has developed as a small city with a number of arts and retail amenities not typically associated with a smaller commun...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$84,513 to $113,206
Temple, Texas area prices
were up 1.2% from a year ago

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This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
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