Customer Service Representative jobs in Poughkeepsie, NY

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OPENING DOORS FULL OF OPPORTUNITY

If you get a thrill from being a part of a team that strives for excellence in customer service, customer satisfaction, and a family-run environment motivated to grow and excel : KEEP READING!

This is T. Webber. We are a local and family-owned service and repair plumbing company serving the Hudson Valley community.

Established over 30 years, we have built a well renowned, and unforgettable name in the Hudson Valley that truly is redefining the industry.

We are always looking to improve our great team with Customer Service Representatives like YOU who believe in providing exceptional service to our customers and community!

Our customer service team is a pillar of the entire organization’s effort to increase our customer’s satisfaction. We are looking for an outgoing and well-spoken Customer Experience Specialist to receive & make calls to assist customers with booking their appointment in the CRM and promoting the brand’s services through having a general understanding of plumbing, HVAC, & electrical services job types.

Here’s what else we’re offering up front :

• Pay Range : $17.00 - $21.00 / incentive bonus!
• Paid Holidays
• Paid Sick Time & Vacation
• Incentive Bonuses
• Dental Insurance
• Vision Insurance
• FREE Life Insurance Policy
• Medical Insurance
• 401(k) matching
• A team that’s more like family

Current Open Shift : 11am-8pm

T. Webber is focused on building an elite team and that means we need to create a WIN, WIN, WIN situation for everyone! Employees, Customers, and Company.

We believe that happy employees CAN MAKE happy customers!

Qualifications :

• You’re an upbeat, self-motivated person who loves helping people get the support they need
• Previous experience in HVAC, plumbing, electrical services, or construction a plus
• Excellent communication skills, both verbal and written
• Ability to multitask in a fast-paced environment
• Exceptional customer service and phone skills
• Strong attention to detail with problem-solving capabilities
• Strong listening and sales skills
• Ability to achieve the target goal
• Proficiency in Microsoft Office and CRM software
• Proficient at typing & comfortable with computers
• Most importantly, you must truly understand what it means to be a professional - to be reliable, take ownership over your role and responsibilities, and be someone the team can count on

Job Duties :

• Answer inbound customer calls in a fast-paced environment
• Empathize & understand customer’s urgent plumbing, HVAC, and electrical problems
• Book the customer’s appointment in CRM
• Make outbound calls to schedule service calls
• Sell and renew memberships
• Follow scripting to provide a consistent experience for clients
• Cross-promote various trade services to customers
• Communicate with customers via chat or email
• Complete any responsibilities assigned by the manager
• Participate in administrative tasks, communication, and coordination with internal departments
• Be prepared to complete other duties that are delegated on an as-needed basis.

T. Webber is an equal opportunity employer, and all candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status, or veteran status.

Last updated : 2024-04-23