Customer Service Representative jobs in Rock Island, IL

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Customer Service Representative I - Full Time
  • Dohrn Transfer -Customer Service Representative I
  • Rock Island, IL FULL_TIME
  • Customer Service Representative I - Full Time

    Apply Now

    Description/Job Summary

    Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

    Dohrn is currently seeking a Full Time Customer Service Representative at our Corporate office in Rock Island, IL.

    Hours: Monday - Friday, 7:00am to 4:30pm

    Pay: $17.60/Hour

    Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.

    POSITION SUMMARY:

    To provide exceptional Customer Service.

    MINIMUM REQUIREMENTS

    • High School education or equivalent
    • Valid Driver License
    • Excellent Customer Service & Telephone Etiquette
    • Excellent communication skills- verbal and written
    • Excellent Mindset
    • Detail-oriented
    • 45-50 WPM typing skills
    • Proficient in Microsoft Excel
    • Ability to work in a team as well as independently
    • Excellent attendance


    ESSENTIAL FUNCTIONS:

    • Field inbound calls, emails and chats providing exceptional Customer Service
    • Monitor the call queues to ensure that department is meeting goal times
    • Respond to inquiries with excellent verbal & written communication skills
    • Trace and monitor accounts to ensure on-time delivery
    • Assist with scheduling pickup request
    • Educate, when possible, self-service options available to Customers
    • Problem-solve customer issues that arise throughout the day
    • Backfill Receptionist
      • Answer all phone calls coming into the Corporate Office by operating the switchboard
      • Greet Visitors and applicants as they enter and assist them with their needs
      • Stuff and mail all paper invoices to customers
      • Prepare weekly timecards and various outgoing mailings
    • Perform other duties as needed
    WORKING CONDITIONS/PHYSICAL REQUIREMENTS
    • Primarily sedentary work, which involves sitting most of the time 
    • May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects   
    • The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;  
    • Visual Acuity including regular use of items including a computer screen or monitor
    • Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
    • Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others

    To navigate to the Dohrn Transfer Career Center and apply for this position, please go to dohrntransfer.balancetrak.com and select the Rock Island, IL location.

    Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

  • Just Posted

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Customer Service Representative
  • The Habegger Corporation - Illinois/Iowa Regional...
  • Rock Island, IL FULL_TIME
  • The Habegger Corporation in Rock Island, IL is looking to hire a full-time Customer Service Representative to provide day-to-day support for our HVAC customers. Do you have exceptional multitasking sk...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Wapello, IA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 21 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Rock Island, IL FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 23 Days Ago

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Curing Customer Service Representative
  • Barry Wehmiller Companies Inc
  • Mediapolis, IA FULL_TIME
  • About Us: Headquartered in St. Louis, MO, USA, Afinitas is the global market leader for pipe and precast concrete equipment, forming systems and concrete accessories used to build the world’s critical...
  • 23 Days Ago

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Customer Service Representative
  • LYNCO DISTRIBUTION INC
  • Milan, IL FULL_TIME
  • Hours: Monday-Friday 8:00am-4:30pm ESSENTIAL DUTIES AND RESPONSIBILITIES This list of duties and responsibilities is not all inclusive and may be expanded to include other responsibilities as needed. ...
  • Just Posted

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0 Customer Service Representative jobs found in Rock Island, IL area

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customer service representative
  • Manpower
  • Muscatine, IA
  • Our client, located in Walford, IA is seeking a customer service representative to join their team. The ideal candidate ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Progressive Corp.
  • Davenport, IA
  • Customer Service Representative **Job Number** : 186197 If you enjoy helping others and flourish in a fast-paced environ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Dohrn Transfer Co.
  • Rock Island, IL
  • Requisition Number: 2022-0130-CORP-DRN Job Title: Customer Service Representative City: Rock Island State: IL Pay Scale:...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Government Employees Insurance Company
  • Nichols, IA
  • Customer Service Representative - North Liberty, IA Salary: $19.10 per hour / $38,486.50 annually *IN OFFICE POSITION** ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Government Employees Insurance Company
  • Atalissa, IA
  • Customer Service Representative - North Liberty, IA Salary: $19.10 per hour / $38,486.50 annually *IN OFFICE POSITION** ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Government Employees Insurance Company
  • West Liberty, IA
  • Customer Service Representative - North Liberty, IA Salary: $19.10 per hour / $38,486.50 annually *IN OFFICE POSITION** ...
  • 3/26/2024 12:00:00 AM

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Insurance Customer Service Representative
  • Government Employees Insurance Company
  • Atalissa, IA
  • Customer Service Representative - North Liberty, IA Salary: $19.10 per hour / $38,486.50 annually *IN OFFICE POSITION** ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • City Line Veterinary Center
  • Moline, IL
  • Job Description Job Description City Line Veterinary Center seeks customer service focused individual to join their grow...
  • 3/25/2024 12:00:00 AM

Rock Island is a city in and the county seat of Rock Island County, Illinois, United States. The original Rock Island, from which the city name is derived, is the largest island on the Mississippi River. It is now called Arsenal Island. The population was 39,018 at the 2010 census. Located on the Mississippi River, it is one of the Quad Cities, along with neighboring Moline, East Moline, and the Iowa cities of Davenport and Bettendorf. The Quad Cities has a population of about 380,000. The city is home to Rock Island Arsenal, the largest government-owned weapons manufacturing arsenal in the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Representative jobs
$32,876 to $41,204
Rock Island, Illinois area prices
were up 1.3% from a year ago

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