Customer Service Supervisor jobs in the United States

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2022 Salary.com)

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Customer Service
  • Mivila Foods
  • Paterson, NJ
  • Perform other Clerical & Customer Service duties as tasked by Supervisor. Qualifications: * Previous Office Experience in customer service or related field * Extremely detail oriented * Ability to ...
  • 1 hour ago

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Senior Customer Service Representative
  • Staffing Solutions of Hawaii
  • Honolulu, HI
  • Senior Customer Service Representative Industry: Healthcare Duration: Direct Hire Hours: Full-time, ... Works with Call Center Supervisor to assist as peer coach and mentor to new hires. * Assist Call ...
  • 13 hours ago

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Customer Service Representative
  • Drug Free Business
  • Bothell, WA
  • * Customer Service Representative Since 1988, Drug Free Business has proudly served companies ... Provide administrative and office support for multiple supervisors * Manage multiple database ...
  • yesterday

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Customer Service Administrator I
  • Crane Aerospace & Electronics
  • Lynnwood, WA
  • Customer Service Administrator I Location WA, Lynnwood Department Operations Employment Type ... Any other task assigned by supervisor or management Non-Essential Functions: * Accurately manage ...
  • 2 days ago

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Field Service Supervisor
  • Clean Harbors
  • Lake Oswego, OR
  • The Field Service Project Supervisor supports the Service Center, as well as Account Managers and ... Create quotes for customers; * Develops scope of work for special projects; * Generate project and ...
  • 2 days ago

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Service Manager
  • Evans Equipment
  • La Porte, TX
  • ... Supervises service techs, monitors work levels and reviews work performance. • Monitor tool and ... use. • Provides customer support and recommendations on technical questions, and repair ...
  • 5 days ago

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Call Center Supervisor
  • Health Plan of San Mateo (HPSM)
  • South San Francisco, CA
  • Call Center Supervisor Seeking a motivated, motivational team leader who can keep a call center ... in a customer service setting · Experience coaching staff, handling conflict resolution ...
  • 6 days ago

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Service Coordinator
  • National Automobile Club
  • Burlingame, CA
  • ... Supervisors all complaints or concerns made by customers - Follow-up on calls to confirm calls are complete and closed @ the end of scheduled shift - Communicate immediately with Supervisors if any ...
  • 6 days ago

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Customer Service Representative
  • Customer Service Representative
  • Wood Dale, IL TEMPORARY
  • Messina Group seeks a Customer Service Representative. Essential Duties and Responsibilities: Entering Shipment Orders i...
  • 4 Days Ago

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Customer Service Representative
  • Customer Service Assoc
  • Harrisburg, IL FULL_TIME
  • Perfect Job! You will always be warm in the winter and cool in the summer. No weekends and no evenings. What more could ...
  • 12 Days Ago

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Customer Service Representative
  • Customer Service Representative
  • Wood Dale, IL TEMPORARY
  • Messina Group seeks a Customer Service Representative. Essential Duties and Responsibilities: Entering Shipment Orders i...
  • 4 Days Ago

C
Customer Service Representative
  • Customer Service Assoc
  • Harrisburg, IL FULL_TIME
  • Perfect Job! You will always be warm in the winter and cool in the summer. No weekends and no evenings. What more could ...
  • 12 Days Ago

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Call Center Customer Service
  • Customer Service Pros
  • Orlando, FL FULL_TIME
  • No Experience Necessary Compensation: 1st Year Income Potential $75K 2nd Year Income Potential $100K Plus BONUS and RESI...
  • 22 Days Ago

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Call Center Customer Service
  • Customer Service Professionals
  • West Palm Beach, FL FULL_TIME
  • No Experience Necessary Compensation: 1st Year Income Potential $75K 2nd Year Income Potential $100K Plus BONUS and RESI...
  • 28 Days Ago

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Customer Service Representative
  • Customer Elation
  • Hutchinson, MN FULL_TIME
  • Bright, talented and highly-organized professionals who are interested in supporting Minnesota’s vulnerable adult protec...
  • 6 Days Ago

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Bilingual Customer Service Representative
  • Customer Elation
  • Hutchinson, MN PART_TIME,FULL_TIME
  • Bilingual Telephone Customer Service RepresentativeWe are seeking bilingual team members to join our customer service re...
  • 6 Days Ago

Income Estimation for Customer Service Supervisor jobs
$64,536 to $86,282