Customer Service Supervisor jobs in Boston, MA

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer service supervisor
  • TJX Companies, Inc.
  • Chelsea, MA FULL_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find.

    Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

    Posting Notes : TJ Maxx Store 1224 160 Everett Avenue Chelsea MA 02150

    Opportunity : Contribute To The Growth Of Your Career

    Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.

    Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

    • Creates a positive internal and external customer experience
    • Promotes a culture of honesty and integrity; maintains confidentiality
    • Takes an active role in training and mentoring Associates on front end principles
    • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
    • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
    • Addresses customer concerns and issues promptly, ensuring a positive customer experience
    • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
    • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
    • Provides and accepts recognition and constructive feedback
    • Partners with Management on Associate training needs to increase effectiveness
    • Ensures adherence to all labor laws, policies, and procedures
    • Promotes credit and loyalty programs
    • Supports and participates in store shrink reduction goals and programs
    • Promotes safety awareness and maintains a safe environment
    • Other duties as assigned

    Who We Are Looking For : You!

    • Available to work flexible schedule, including nights and weekends
    • Strong understanding of merchandising techniques
    • Capable of multi-tasking
    • Strong communication and organizational skills with attention to detail
    • Able to respond appropriately to changes in direction or unexpected situations
    • Team player, working effectively with peers and supervisors
    • Able to train others
    • 1 year retail and 6 months of leadership experience

    This position has a starting pay range of $16.00 to $16.50 per hour.

    Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

    • Benefits include : Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts;
    • pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for : 401(k) match;
    • medical / dental / vision; HSA; health care FSA; life insurance; short / long term disability; paid parental leave; paid holidays / vacation / sick;

    auto / home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

    Contact your TJX representative for more information.

    Applications for this position are always accepted.

    At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail.

    Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

    Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

    We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    Posting Notes : TJ Maxx Store 1224 160 Everett Avenue Chelsea MA 02150

    Last updated : 2024-03-06

  • 20 Days Ago

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Retail Customer Service Supervisor
  • TJX Companies
  • Waltham, MA PART_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
  • Just Posted

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CUSTOMER SERVICE SUPERVISOR
  • Chase Corporation
  • Westwood, MA FULL_TIME
  • The Customer Service Supervisor is responsible for leading the Customer Service team. The Supervisor will provide coaching and feedback, is responsible for the quality, efficiency, and effectiveness o...
  • 1 Month Ago

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Customer Service Supervisor
  • The Planet Group
  • Westwood, MA FULL_TIME
  • Job DescriptionWe are looking for a Customer Service Supervisor (manufacturing experience is preferred) who will be responsible for leading the Customer Service team. The Supervisor will provide coach...
  • 24 Days Ago

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Service Writer / Customer Service / Hospitality
  • Express Tire & Auto Service
  • Watertown, MA FULL_TIME
  • Express Tire & Auto Service is seeking an upbeat, reliable individual to join our family! We are a local small business that has been serving the greater Boston area for the last 21 years! We pride ou...
  • 13 Days Ago

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Customer service admin
  • Metropolitan Linen Service Corp
  • Lexington, MA FULL_TIME
  • Do you want to join a high growth company committed to employee development and promotion? Be part of a dynamic team of people with diverse backgrounds, experience, and talent. At Metropolitan, we've ...
  • 19 Days Ago

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0 Customer Service Supervisor jobs found in Boston, MA area

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Customer Service Associate
  • Todisco Service Inc
  • East Boston, MA
  • Job Description Job Description Todisco Services, Inc. is searching for good people who want to join a team of professio...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • Kaplan International
  • Cambridge, MA
  • **Customer Service Advisor** Cambridge, MA, United States Full Time Were looking for an Customer Service Advisor to join...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Dedham, MA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Job ID:** 5000754821006 **Category:** Service Desk **Ov...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Twins Enterprise, Inc.
  • Boston, MA
  • Job Description Job Description The Customer Service Associate provides a best-in-class experience for our customers by ...
  • 3/26/2024 12:00:00 AM

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Pharmacy Customer Service Associate
  • Walgreens
  • Wayland, MA
  • Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires will...
  • 3/26/2024 12:00:00 AM

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Pharmacy Customer Service Associate
  • Walgreens
  • Tewksbury, MA
  • Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires will...
  • 3/26/2024 12:00:00 AM

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Bilingual Customer Service Associate
  • Wicked Staffing Solutions
  • Salem, NH
  • Job Description Job Description Bilingual Customer Service Agent Type: Temp to perm Available shifts: (Monday-Friday) 8:...
  • 3/26/2024 12:00:00 AM

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PT Customer Service Associate>
  • Hannaford
  • Chelmsford, MA
  • Hannaford - USA-MA-Chelmsford-66, 2 Drum Hill Rd [Grocery Clerk / Cart Attendant] As a Customer Service Associate at Han...
  • 3/24/2024 12:00:00 AM

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$78,514 to $104,904
Boston, Massachusetts area prices
were up 2.5% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020