Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Title: Customer Service Representative (Inbound)
Location: Work from Anywhere
Position Type: Full-time or Part-time
Compensation: $11.00 to $22.00 per hour (Depending on Client)
About KLS Dispatching Service:
KLS Dispatching Service is a leading provider of customer care and technical support solutions. We specialize in delivering exceptional service to clients across various industries. Our commitment to excellence, innovation, and flexibility has made us a preferred partner for businesses seeking top-tier customer support.
Job Description:
We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives. The scope of work outlined here pertains to providing customer service and technical support services, which may vary depending on the specific needs and requirements of each client being serviced. The primary objective is to deliver high-quality assistance to clients' customers through phone or chat support. In this role, you will have the opportunity to set your own schedule, providing flexibility for both full-time and part-time positions. You'll have the chance to work with various clients, each offering unique challenges and opportunities. Bilingual positions are also available for those fluent in multiple languages.
Key Responsibilities:
Qualifications:
Why Join KLS Dispatching Service:
How to Apply:
If you are a customer-focused individual looking for a remote opportunity with flexibility and competitive compensation, we encourage you to apply. To be considered for this position, please submit your resume and a brief cover letter outlining your relevant experience.
If you are ready to start immediately, then contact a recruiter to schedule or get an on-the spot prescreening/interview today at (910)676-0117 or (252)315-4164.
How to Join the Virtual Job Fair:
If you have the required equipment (computer/laptop, USB headset, internet), customer service experience, and the drive to create your own success, we want to meet you! Join our Virtual Job Fair for a pre-screening / interview and a chance to be hired on the spot.
Hurry and participate in the virtual job fair promptly. Once the capacity limit is reached, joining will be unavailable until the next scheduled virtual job fair date, and the available slots fill rapidly!
Virtual Job Fair Date & Time
Date: Wednesday 01/10/2024
Time: 3:00 PM EST
Download Microsoft Team Meetings or Join on the Web !!!!!!
To access the Virtual Job Fair, copy and paste the link below. Enter meeting ID and passcode and take the first step towards a rewarding career:
https://teams.live.com/meet/9335707816788?p=Q7hVUXaIWUJBUBIo
Meeting ID: 933 570 781 678 8
Passcode: Qxqqtz
Don't miss this opportunity to jumpstart your career and work on your terms. We look forward to meeting you and having you as part of our team! Qualified candidates will be signed on the spot and enrolled in the next available client training class. If you're ready for a new and exciting chapter in your career, we're here to support your journey. See you at the Virtual Job Fair!
At KLS Dispatching Service, we value diversity and are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Join us in providing exceptional customer service and making a positive impact in the world of remote work! We are looking forward to receiving your application. Thank you.
Clear All
0 Customer Service Supervisor jobs found in Fayetteville, NC area