Customer Service Supervisor jobs in Madison, WI

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

P
Customer Service Supervisor
  • Pellitteri Waste Systems Inc
  • Madison, WI FULL_TIME
  • Customer Service - Residential Supervisor

    Pellitteri Waste Systems, Inc. Madison, WI, USA

    Compensation: $25.00/hr

    Employment Type: Full-Time Hourly (average 45 hours per week)

    Why Work Here?

    Do you consider yourself the BEST OF THE BEST in the Customer Service field? If so, we have a great team for you to join! Enjoy working for a growing family owned business that puts integrity, passion and pride into all of our work. Pellitteri Waste Systems, Inc., has been a locally owned and operated company for over 70 years. We are searching for an experienced, positive and enthusiastic full time Customer Service Residential Supervisor to join our team! Check out our CS Recruitment Video at https://youtu.be/cBnlmguF9-Y.

    We offer:

    • Competitive weekly pay
    • Paid time off
    • Health, dental and vision insurance
    • 401k plan, with a generous match of up to 4%

    Responsibilities:

    • Primarily oversees the successful operations of the Customer Service Residential services
    • Effectively increase a steady customer base, as well as maintain long-term customer relations, mainly via phone and email

    • Helps serve as a back-up to the Customer Service Manager's duties in their absence

    • Lead and train Customer Service Representatives

    • Receives and resolves customer complaints and/or escalated phone calls especially when they deal with our residential services

    • Oversees and is responsible for resolving customer complaints and improving customer satisfaction

    • Oversee the overall quality of customer service to our municipal clients

    Qualifications:

    • 3-5 years of relevant work experience preferred

    • Experience using various computer programs e.g. word processing, spreadsheets, calendars, etc.

    • Ability to define problems, collect data, establish facts, and draw valid conclusions

    • Comfortable presenting information and responding to questions from groups of managers, clients, customers and the general public

    • Ability to prioritize, multitask, be detail-oriented and efficient

    • Positive and professional demeanor to effectively manage a consumer-friendly service environment

    • Excellent written and verbal communication skills

    About Pellitteri Waste Systems, Inc.:

    Pellitteri Waste Systems, Inc. provides commercial and residential waste recovery systems, as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through. These solutions will be responsible environmentally and fiscally. Our commitment to safety, professionalism, staff and growth will foster an environment which benefits our team, clients and community. Pellitteri Waste Systems, Inc. is an Equal Opportunity / Affirmative Action Employer.

    Company website: http://www.Pellitteri.com

    Company address: 7035 Raywood Road, Madison WI 53713

  • 1 Day Ago

V
Supervisor Customer Service- Integrated Supply
  • Vallen Distribution
  • Horicon, WI FULL_TIME
  • Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on bei...
  • 1 Month Ago

A
Lead agent
  • American Customer Care
  • Platteville, WI FULL_TIME
  • Job Description : Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to other agents. As a lead agent...
  • Just Posted

U
Customer Service
  • Universal Presentation Concepts
  • Madison, WI FULL_TIME
  • Universal Presentation Concepts (UPC) is looking to a hire full-time Customer Service Representatives to join our Customer Service department at our Madison, WI facility. Our Customer Service opening ...
  • 1 Day Ago

E
Supervisor, Customer Services
  • Envoy Air Inc.
  • Madison, WI FULL_TIME
  • Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Co...
  • 1 Month Ago

Z
Field Service Dispatch Supervisor
  • Ziegler Cat
  • Dodgeville, WI FULL_TIME
  • Ziegler currently has an opening for a Field Service Dispatch Supervisor. We are looking for a leader to help us continue to grow our business and continue to provide superior service for our customer...
  • 19 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Customer Service Supervisor jobs found in Madison, WI area

W
Customer Service Representative (Full Time), Madison, WI
  • Wis-Pak / WP Beverages
  • Windsor, WI
  • This position is responsible to provide excellent customer service to external and internal customers.This position will...
  • 3/28/2024 12:00:00 AM

M
Customer Service Associate
  • Middec Inc
  • Madison, WI
  • Job Description Job Description We are seeking a Full Time Seasonal Customer Service Associate to join our team! MUST be...
  • 3/27/2024 12:00:00 AM

M
Customer Service Associate
  • Mirus Bio, LLC
  • Madison, WI
  • JOB TITLE: Customer Service Associate DEPARTMENT: Customer Service FOCUS: Customer Service LOCATION: Onsite, Madison, WI...
  • 3/27/2024 12:00:00 AM

M
Customer Service Associate
  • Myhaus
  • Madison, WI
  • **Customer Service Associate** Madison, WI Full Time As a Customer Service Associate youll provide outstanding support a...
  • 3/27/2024 12:00:00 AM

F
Retail Customer Service Associate
  • FedEx Office
  • Middleton, WI
  • Compensation: $15.50 - $17.25. The estimate displayed represents the typical salary range or starting rate of candidates...
  • 3/27/2024 12:00:00 AM

F
Retail Customer Service Associate
  • FedEx
  • Madison, WI
  • RC430021810 Retail Customer Service Associate 3906 E Washington AveMadisonWisconsin53704 FXO: Individual Contributor Ret...
  • 3/26/2024 12:00:00 AM

W
Pharmacy Customer Service Associate
  • Walgreens
  • Sauk City, WI
  • Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires will...
  • 3/26/2024 12:00:00 AM

T
Customer Service Associate
  • The QTI Group
  • Madison, WI
  • **LOCATION:** Madison, WI **Summary:** If you possess excellent written and verbal communication skills and are detail-o...
  • 3/24/2024 12:00:00 AM

Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others. According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$68,280 to $91,230
Madison, Wisconsin area prices
were up 1.3% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020