Customer Service Supervisor jobs in Mesa, AZ

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Smart Customer Solutions LLC
  • Mesa, AZ FULL_TIME
  • Description

       

    Job description

    Inbound Customer Service Representative at SMART Customer Solutions

    If you like GREAT pay and working with enthusiastic team members in a FUN environment, you’ll enjoy your career with us!

    We are looking for a Call Center Representative that will be the liaison between our company and its current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; while keeping customer satisfaction at the core of every decision and behavior.

    Acceptable attendance at current and previous work history is mandatory and will be verified. Maintaining attendance while in this position is critical in order to maintain your position with SMART.

    Basic job responsibilities include:

    • Managing large amounts of inbound      calls in a timely manner
    • Following call center and client      “scripts” when handling different topics
    • Identifying customers’ needs,      clarify information, research each issue and provide solutions
    • Strong active listening skills
    • Process payments and amounts      correctly
    • Ability to operate in a fast –      pace, multi-tasking environment with deadlines

    You are a perfect fit for the job:

    • People oriented – enjoys      interacting with people and working in a group atmosphere
    • Achievement-oriented – enjoys the      challenge and continues working even through failures
    • Strong computer background using      MS Word, Excel and Internet
    • Flexible schedule requirements,      with the ability to work evenings and one weekend day
    • Proven sales and/or customer      service success within an inbound call center environment
    • Veterans of the Armed Forces are      valued and are a great asset to our team!

    We offer paid training and a competitive starting wage. 

    What we promise employees:

    • A FUN environment that rewards      hard work
    • Weekly pay every Friday 
    • Career path development
    • PTO accrual from day 1!

    · Dental and Vision Insurance 

    · Life Insurance after 180 days

    Think you have what it takes?! We would love to hear from you and get you started on the SMART path! 

    Call 844-811-8811 to apply today!

    Job Types: Full-time, Part-time

    Pay: $15.00 - $17.00 per hour

    Requirements

    • Ability to sit for long periods
    • Speak in a pleasant and friendly tone
    • Have basic knowledge of cell phones
  • 7 Days Ago

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Customer Service Representative Supervisor
  • QUIPT HOME MEDICAL INC
  • Mesa, AZ FULL_TIME
  • DescriptionIf you have compassion and the passion for helping others, then we want you to join our growing team! Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory...
  • 20 Days Ago

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Customer Service Supervisor
  • Tip Top Recruiting LLC
  • Arizona, AZ FULL_TIME
  • We are in the people business. People that work with us enjoy their co-workers and work environment and the challenges that comes with delivering a great customer experience in a very competitive indu...
  • 11 Days Ago

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Supervisor, Customer Service
  • Daikin Comfort Technologies
  • Mesa, AZ OTHER
  • Overview Supervisor, Customer Service The Opportunity Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our Customer Service Supervisor position for our ...
  • 15 Days Ago

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CSA - Customer Service Advisor
  • Matturro's Service & Repair LLC
  • Mesa, AZ FULL_TIME
  • Seeking CSA - Customer Service Advisor for our Mesa location. The CSA greets and communicates daily with customers on the status of their vehicle. The CSA also generates work orders by ascertaining se...
  • 1 Month Ago

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Customer Service Specialist
  • Service Experts - Orangutan
  • Tempe, AZ FULL_TIME
  • Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, sup...
  • 1 Month Ago

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0 Customer Service Supervisor jobs found in Mesa, AZ area

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Customer Service Advisor
  • USAA
  • Phoenix, AZ
  • Why USAA? Lets do something that really matters. We have an important mission: serving the members of the military commu...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's
  • Chandler, AZ
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $15.50 - $16.50 / hour As an ...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's
  • Glendale, AZ
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $15.50 - $16.50 / hour As an ...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Chandler, AZ
  • **** **Customer Service Advisor** **Customer Service Advisor** **Job ID:** 5000778468906 **Category:** Service Desk **Po...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's
  • Laveen, AZ
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $15.50-16.50 / hour As an imp...
  • 3/27/2024 12:00:00 AM

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Supervisor, Customer Service Advisor
  • Upgrade, Inc.
  • Phoenix, AZ
  • **Supervisor, Customer Service Advisor** Phoenix / Account Servicing / Full-Time Upgrade is a fintech unicorn founded in...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate
  • Randstad
  • Scottsdale, AZ
  • Job Description Job Description Are you passionate about building meaningful relationships and providing top-notch solut...
  • 3/24/2024 12:00:00 AM

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Customer Service Associate
  • MCCREARY'S TEES
  • Phoenix, AZ
  • Job Description Job Description We are seeking a Customer Service Associate to join our team! You will be responsible fo...
  • 3/24/2024 12:00:00 AM

Mesa (/ˈmeɪsə/ MAY-sə) is a city in Maricopa County, in the U.S. state of Arizona. It is a suburb located about 20 miles (32 km) east of Phoenix in the East Valley section of the Phoenix Metropolitan Area. It is bordered by Tempe on the west, the Salt River Pima-Maricopa Indian Community on the north, Chandler and Gilbert on the south along with Queen Creek, and Apache Junction on the east. Mesa is the largest suburban city by population in the United States, the third-largest city in Arizona after Phoenix and Tucson, and the 36th-largest city overall in the US. The city is home to 496,401 pe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$68,848 to $91,990
Mesa, Arizona area prices
were up 2.2% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020