Customer Service Supervisor jobs in Monterey, CA
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Supervisor/ Superintendent
- California Water Service
-
Salinas, CA
FULL_TIME
- California Water Service Job Description: The Superintendent has oversight of the district’s operations, including capital construction and maintenance activities in the distribution system; supports the District Manager by providing operations updates and critical decisions made; provides relief in the absence of the Operations Manager. SUMMARY: The Supervisor/Superintendent has oversight of the district’s operations, including Field Services and maintenance activities in the distribution system; supports the District Manager by providing operations updates and critical decisions made; provides relief in the absence of the Operations Manager. The position is located in Salinas, CA. ESSENTIAL FUNCTIONS: Supervises staff, including prioritizing and assigning work; conduct performance reviews, and may oversee the training of staff Provides oversight to field operations, including meter reading, service persons, customer service and maintenance activities for the distribution system Responsible for identifying distribution capital budget projects and ensuring budget guidelines are adhered to Responsible for distribution system; Meter Replacement Program; distribution system maintenance; repairs and replacements of mains, services, and valves Performs shift operator duties on a daily bases and act as the Shift/Chief operator as needed Supervises the day-to-day operations in one or more of the Company’s water systems, including water distribution, production, treatment, maintenance, Field and construction activities Ensures certified distribution operators or treatment operators are properly trained to make decisions that affect water quality and quantity using manual or supervisory control and data acquisition (SCADA) Provides direction for daily water quality and quantity water system operations, maintenance, and after-hours stand-by operator activities Provides oversight to the operations and maintenance of well sites, system booster stations, reservoirs, treatment plant, compliance water sampling, and testing Provides oversight to system main repairs, service repairs, meter repairs and replacement program, flushing program, valve operation program, and conducts fire flow availability tests Responds to all water quality and environmental inquiries and issues; participates in inspections; and interacts with applicable local, state, federal agencies Oversees sub-divider installations; meets with contractors; participates and oversees inspections, closings, and mapping Oversees new service installations including, domestic, fire, and irrigation services, inspections, and recording Schedules and modifies daily operations to meet corporate, Company, and local goals, initiatives, and projects Is the Liaison between the Regional Customer Service Department and District Operations Coordinates with, communicates with, and engages outside agencies and officials Supports the District Manager by providing operations updates and critical decisions made Ensures that the district is functioning efficiently and in line with Company standards, policies, and appropriate regulations and laws Coordinates and processes documents and reports necessary for daily operations Integrates corporate projects into district operations and various smaller committees and sub-groups Oversees, plans, and prepares advanced budgets for rate cases Participates in and supports the Company’s Continuous Improvement program and projects Available for on-call duty as required on a periodic basis Participates in a community organization, that helps supports the company’s visibility and shared values in the community. Performs other similar duties as assigned MINIMUM QUALIFICATIONS: Bachelor’s degree and/or equivalent relevant water utility experience Five years of experience working for a water utility in field operations, customer service, or related department desired One year of increasingly responsible experience in a supervisory role desired State Water Resources Control Board-Drinking Water–Operator Certification Programs Water Distribution Operator Grade II Certification Must obtain State Water Resources Control Board-Drinking Water–Operator Certification Programs Water Distribution Operator Grade III Certification within 12 months State Water Resources Control Board-Drinking Water–Operator Certification Programs Water Treatment Operator Grade II Certification Knowledge of customer service, construction, maintenance, and repairs to distribution system Excellent written and verbal skills Proficient in the use of Microsoft Office applications Valid California Driver License Must live within 45 minutes of the district office Salary Range: $85,500 - $157,800 Deadline to submit resume is Monday, April 29, 2024. The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES. California Water Service Group invites you to pursue a career in the water industry with the third largest publicly traded water utility in the United States. Our mission is to be the leading provider of water and wastewater services. We’re committed to improving the quality of life for our customers, communities, stockholders, and employees. To achieve that, we align our hiring strategies with the company’s core values of integrity, service, value, health and safety, respect and collaboration, and corporate citizenship so that we can provide quality, service, and value to all of these groups. Our commitment to our employees is evident, as we have been named a Top Workplace in the Bay Area for nine years in a row and designated as a Great Place to Work®, and Cal Water was ranked “Highest in Customer Satisfaction Among Water Utilities in the West” by J.D. Power in its inaugural water utility satisfaction study.
- 1 Day Ago
Service Supervisor
- Quinn Company
-
Salinas, CA
FULL_TIME
- Overview Quinn CAT in Salinas is hiring a Machine Service Supervisor. The Shop Supervisor has primary responsibility for directly managing technicians and resolving any service issues that arise on a ...
- 12 Days Ago
Customer Service
- Third Party CS
-
Salinas, CA
FULL_TIME
- Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to qu...
- 22 Days Ago
Customer Service
- US Commander, Navy Installations
-
Monterey, CA
FULL_TIME
- Duties Performs a full range of services such as: assisting customers, taking special orders, providing layaway services, following up on delinquent payments, making refunds or adjustments, resolving ...
- 1 Month Ago
Supervisor, Customer Services
- Envoy Air Inc.
-
Monterey, CA
FULL_TIME
- Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Co...
- 21 Days Ago
Field Service Supervisor
- Quinn CAT
-
Salinas, CA
FULL_TIME
- Quinn, the local Caterpillar dealership is hiring a Field Service Supervisorin Salinas, California. The Field Service Supervisor has primary responsibility for directly managing technicians and resolv...
- 19 Days Ago
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0 Customer Service Supervisor jobs found in Monterey, CA area
County Meter Reader
- Meter Reader
-
Monterey, CA
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/19/2024 12:00:00 AM
County Meter Reader
- Meter Reader
-
Santa Cruz, CA
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/19/2024 12:00:00 AM
At Home Customer Service
- Carmax
-
Seaside, CA
- Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
- 4/19/2024 12:00:00 AM
Customer Service/Sales
- The Home Depot, Inc.
-
Seaside, CA
- Customer Service/ Sales associates provide fast, friendly service by actively seeking out customers to assess their need...
- 4/18/2024 12:00:00 AM
County Meter Reader
- Meter Reader
-
Castroville, CA
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/17/2024 12:00:00 AM
County Meter Reader
- Meter Reader
-
Watsonville, CA
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/17/2024 12:00:00 AM
County Meter Reader
- Meter Reader
-
Gilroy, CA
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/17/2024 12:00:00 AM
County Meter Reader
- Meter Reader
-
Morgan Hill, CA
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/16/2024 12:00:00 AM
About Monterey, California
Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War.
The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$77,550 to $103,618
Monterey, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Service Supervisor do?
Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020