Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Summary
Serves as team Leader of the Customer Service area. Leads a group of associates performing customer service functions such as refunds exchanges price adjustments layaways etc.
Duties and Responsibilities :
Leads a group of customer service associates. Handles difficult nonrouting issues trains new associates and implements an ongoing training program for all customer service associates.
Ensures associates are aware of changes to store policies procedures etc. Provides input to associate work performance reviews keeps supervisor informed of status of work operations problems etc.
Work is reviewed in terms of adherence to applicable procedures and efficiency of accomplishment of assigned customer services functions
GENERAL EXPERIENCE
6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
AND SPECIALIZED EXPERIENCE
6 months progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
At any level specialized experience may be substituted for required general experience.
Last updated : 2024-04-24
Clear All
0 Customer Service Supervisor jobs found in Mount Pleasant, SC area