Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Established Allstate Insurance Agency in Brick Township, New Jersey is looking to hire highly-motivated individuals!
As an Insurance Customer Service Supervisor, your primary responsibility is to achieve agency retention and assist agency in achieving goals. You will help grow the agency by engaging existing clients and strengthening relationships. This will be performed in the office - utilizing the phone, email, and in-person meetings. This is an agency position, not a call center.
You’ll work as a member of a team focused on providing insurance and financial products that help customers protect their homes, cars, lives and retirement, to achieve a better quality of life.
Fortune 500 benefits package offered including:
Insurance and Financial Services Representative Responsibilities include:
Requirements
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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0 Customer Service Supervisor jobs found in New Brunswick, NJ area