Customer Service Supervisor jobs in New Brunswick, NJ

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service Representative Supervisor
  • DeSimone Financial, Inc, Exclusive Agent, Allstate New Jersey Insurance
  • Brick, NJ FULL_TIME
  • Established Allstate Insurance Agency in Brick Township, New Jersey is looking to hire highly-motivated individuals!

    As an Insurance Customer Service Supervisor, your primary responsibility is to achieve agency retention and assist agency in achieving goals. You will help grow the agency by engaging existing clients and strengthening relationships. This will be performed in the office - utilizing the phone, email, and in-person meetings. This is an agency position, not a call center.

    You’ll work as a member of a team focused on providing insurance and financial products that help customers protect their homes, cars, lives and retirement, to achieve a better quality of life.

    Fortune 500 benefits package offered including:

    • Salary plus bonus opportunities
    • Health benefits
    • 401(k)
    • Paid time off (vacation and personal/sick days)
    • Dental benefits
    • Optical benefits
    • Compensation range is comprised of Base salary, bonuses, comprehensive benefits package
    • Growth potential/Opportunities for advancement

    Insurance and Financial Services Representative Responsibilities include:

    • Assist in continued growth of the business by building and nurturing client relationships, inbound/outbound phone activity, utilize email, and follow a proven plan
    • Educate clients and implement plans that protect what matters to them
    • Assist clients in achieving long term goals
    • Provide excellent customer service and create opportunities with existing clients
    • Follow up on incoming calls and existing client inquiries
    • Perform policy reviews to the thousands of existing customers accumulated throughout the past 25 plus years

    Requirements

    • Excellent interpersonal and communication skills
    • Strong computer, keyboard and navigation skills including basic knowledge of Microsoft Word and Excel
    • Previous office experience preferred
    • Enthusiastic, self motivated individual that desires to help people
    • Enjoys working in a team environment
    • Obtain employer paid property and casualty licensing
    • Fully paid training and licensing offered, no insurance experience necessary

    Job Type: Full-time

    Pay: $40,000.00 - $60,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • Monday to Friday

    Ability to Relocate:

    • Township of Brick, NJ 08723: Relocate before starting work (Required)

    Work Location: In person

  • 19 Days Ago

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Customer Service Supervisor
  • NBR Equipment
  • Cranbury, NJ FULL_TIME
  • About usNBR Equipment Inc - Cranbury, NJDue to dramatic growth, our foodservice equipment distribution company is in need of an experienced Customer Service Supervisor. With focus on "Back to the Basi...
  • 4 Days Ago

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Customer Service Supervisor
  • 4142 Evonik Corporation_4142
  • Piscataway, NJ FULL_TIME
  • Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, yo...
  • 6 Days Ago

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Supervisor, Customer Service - Gnosis
  • Lesaffre Group
  • East Brunswick, NJ FULL_TIME
  • - Organizes and coordinates the team, defines tasks and customer repartition- Regularly reports to Customer Service Manager on team performance and status of business- Ensures the link with the differ...
  • 16 Days Ago

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Supervisor, Customer Service - Gnosis
  • Lesaffre Yeast Corporation
  • East Brunswick, NJ FULL_TIME
  • Organizes and coordinates the team, defines tasks and customer repartitionRegularly reports to Customer Service Manager on team performance and status of businessEnsures the link with the different in...
  • 16 Days Ago

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Customer Service Representative
  • Legacy Service Partners
  • Manasquan, NJ FULL_TIME
  • About the Role: LSP is seeking two Customer Service Representative to join one of our growing teams in Manasquan, NJ. As a Customer Service Representative, you will be responsible for ensuring custome...
  • 1 Month Ago

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0 Customer Service Supervisor jobs found in New Brunswick, NJ area

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Customer Service Supervisor
  • LifeStation
  • Union, NJ
  • LifeStation is an innovative direct-to-consumer technology company. Our products and services transform the lives of sen...
  • 3/29/2024 12:00:00 AM

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Customer Service Advisor
  • Digital Space Group Limited
  • Newark, NJ
  • ** Customer Service Advisor** **Salary**: Competitive depending on experience **Location**: Newark **Closing Date**: 01 ...
  • 3/29/2024 12:00:00 AM

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Customer Service Advisor
  • Pap Group
  • Newark, NJ
  • ** Customer Service Advisor** **Job Category****:** Sales **Requisition Number****:** CUSTO010592 Showing 1 location **J...
  • 3/29/2024 12:00:00 AM

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Customer Service Advisor
  • Schnitzer Steel
  • Newark, NJ
  • ** Customer Service Advisor** **Job Category****:** Retail **Requisition Number****:** TEMPL013467 Showing 1 location **...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • Sunbelt Rentals Limited
  • Newark, NJ
  • **Customer Service Advisor** **Customer Service Advisor** *Location* Newark *Business Area* Plant & Tools *Advertising S...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor>
  • Pep Boys
  • Pine Brook, NJ
  • Pep Boys - 13 US-46 [Auto Service Technician] As a Customer Service Advisor at Pep Boys, you'll: Engage customers, sched...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Piscataway, NJ
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Kendall Park, NJ
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 5.789 square miles (14.995 km2), including 5.227 square miles (13.539 km2) of land and 0.562 square miles (1.456 km2) of water (9.71%). New Brunswick is in Raritan Valley (a line of cities in central New Jersey). New Brunswick is on the south side of Raritan Valley along with Piscataway Township, Highland Park, Edison Township, and Franklin Township (Somerset County). New Brunswick lies southwest of Newark and New York City and northeast of Trenton and Philadelphia. New Brunswick is bordered by Piscataway, Highland Park...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$78,785 to $105,267
New Brunswick, New Jersey area prices
were up 1.5% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020