Customer Service Supervisor jobs in New Haven, CT
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Supervisor, Customer Field Services
- THE UNITED ILLUMINATING COMPANY
-
Orange, CT
FULL_TIME
- Job Title: Supervisor, Customer Field Services Company: The United Illuminating Company Reports To: Senior Manager Distribution Infrastructure Location: Orange, CT The salary for this position ranges from $97,504 - $126,755 and is dependent upon experience. Purpose: Supervises the daily activities of Customer Feld Technicians. Accountable for the performance of the Customer Field service team. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors. Make decisions based on the policies, processes, and procedures of the Department. Support the Manager of Customer Field Services. Qualifications: (minimum qualifications for assignment to this job) Education: AS Degree Experience: AS in a related field and 11 years professional level experience in a related field or 15 years of specific Distribution (Overhead, Underground or Substation) including experience as a Senior Field Technician with demonstrated leadership ability and expertise in providing guidance and resolving problems for customers. Key Responsibilities: Supervises the daily activities of Field Technicians, manages requests for work, prioritizes assignments, balance workload, monitor progress and report status as required. Accountable for the performance of the Team. Interprets customer needs to assesses requirements for resolution. Makes decisions that are guided by operating procedures that are within the policies, processes, and procedures of the Customer Field Service area. Serves as the first line for handling elevated internal/external customer requests / complaints. Identify and resolve operational and technical problems using defined processes, policies, and procedures. Assist assembling the Work plan schedule, resource forecasts and RC Budget. Reconcile variances. Manages RC Administration (e.g., Approves timesheets, P-cards) while working within budgetary and financial objectives set by next level of leadership. Perform special studies, serve on committees internal / external ECNE and serve as SME to others. Evaluates the performance of Field Technicians through on-going assessment, coaching, etc. and promote their development. Knowledge of Distribution System design, construction, materials, standards, procedures, and processes. Ability coach, lead, and motivate; achieve buy-in, set direction, work with others to produce results; allow freedom to attain goals, develop people, capable of developing reporting systems. Note: The above Key Responsibilities/Duties are not intended to be all inclusive. Employees in this position may be required to perform other related aspects of the job not listed above or listed under Purpose/Major Objectives as assigned by the supervisor. Each employee must accept responsibility for their own safety and health as well as the safety and health of their fellow employees. Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com Job Posting End Date: We are one of the main energy companies in the world, a leader in renewables, which champions the energy transition towards a low-emissions economy. We supply energy to nearly 100 million people in dozens of countries and develops its renewable, network and commercial activities in Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil, Mexico and Australia and maintains markets such as Japan, Taiwan, Ireland, Sweden and Poland, among others, as growth platforms. Do you want to be part of the energy of the future? Do not hesitate, join us! Consult the Iberdrola career site Terms of Use and Legal Conditions Consult the Iberdrola employment channel Privacy Notice
- 14 Days Ago
Temperature Service Center Supervisor
- Biotouch
-
West Haven, CT
FULL_TIME
- The Temperature Service Center (TSC) Supervisor is responsible for the oversight of all temperature control (TC) operations, which includes monitoring packaging inventory, managing a team of leads and...
- 30 Days Ago
Automotive Customer Service Advisor
- Pep Boys
-
Hamden, CT
FULL_TIME
- Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the servi...
- 14 Days Ago
Automotive Customer Service Advisor
- Auto Plus
-
Hamden, CT
FULL_TIME
- Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the servi...
- 14 Days Ago
Customer Service Representative (FT)
- Tri City Appliance, Heating and Cooling and Plumbing
-
Milford, CT
FULL_TIME
- Growing HVAC/Plumbing & Appliance company seeking motivated and organized full-time Customer Service Representative. Must be excellent at multi-tasking and possess a positive attitude. Computer skills...
- 15 Days Ago
Auto Body Customer Service
- Town & County Auto Body Collision Center
-
North Haven, CT
FULL_TIME
- JOB SUMMARYThe Auto Body Customer Service Liason is responsible for providing excellent customer service to customers of Town & County Auto Body Collision Center. This requires establishing strong cus...
- 15 Days Ago
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0 Customer Service Supervisor jobs found in New Haven, CT area
Customer Service Advisor
- Avery Healthcare Group
-
Stamford, CT
- **Customer Service Advisor** **Customer Service Advisor** *Location* Stamford *Position* Customer Services Advisor *Adve...
- 4/23/2024 12:00:00 AM
Customer Service Associate
- RBC Bearings
-
Middlebury, CT
- ESSENTIAL FUNCTIONS OF THE JOB: Make inbound/outbound calls when necessary to help customers. Initiate tracers with carr...
- 4/22/2024 12:00:00 AM
Customer Service Associate
- Public Service Enterprise Group
-
Melville, NY
- Requisition : 78130PSEG Company: PSEG Long IslandSalary Range : $ 21.03 - $ 26.77Incentive : Not applicableWork Location...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Complete Staffing Solutions
-
Danbury, CT
- Job Description Job Description Responsibilities Working in our engineering department enables you to immediately suppor...
- 4/22/2024 12:00:00 AM
Customer Service Advisor
- Currentbody
-
Cheshire, CT
- **Customer Service Advisor** * Alderley Park, Cheshire, SK10 4 ZE, GB * Full-Time * CurrentBody * Customer Service Advis...
- 4/20/2024 12:00:00 AM
Sales & Customer Service Associate
- Massage Envy
-
Trumbull, CT
- Overview: Where Better Careers Begin! Massage Envy Trumbull/Monroe: 51 Monroe Tpke, Trumbull, CT 06611 Do you have a pas...
- 4/20/2024 12:00:00 AM
Sales & Customer Service Associate
- Massage Envy
-
Farmington, CT
- Overview: Where Better Careers Begin! Massage Envy West Farm 1600 Southeast Rd. Farmington, CT 06032 Do you have a passi...
- 4/20/2024 12:00:00 AM
Travel Customer Service Advisor
- Travel Daily Media Group
-
Cheshire, CT
- **Travel Customer Service Advisor** C&M Travel Recruitment GBP 18,500 - 18,500 Hourly + Commission Work location: Tba, C...
- 4/19/2024 12:00:00 AM
About New Haven, Connecticut
New Haven is a coastal city in the U.S. state of Connecticut. It is located on New Haven Harbor on the northern shore of Long Island Sound in New Haven County, Connecticut, and is part of the New York metropolitan area. With a population of 129,779 as determined by the 2010 United States Census, it is the second-largest city in Connecticut after Bridgeport. New Haven is the principal municipality of Greater New Haven, which had a total population of 862,477 in 2010.
New Haven was the first planned city in America. A year after its founding by English Puritans in 1638, eight streets were laid o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$75,384 to $100,724
New Haven, Connecticut area prices
were up 1.7% from a year ago
were up 1.7% from a year ago
What does a Customer Service Supervisor do?
Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020