Customer Service Supervisor jobs in New Mexico

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service Supervisor
  • Deluxe Design
  • Rio Rancho, NM FULL_TIME
  • Deluxe is looking for a full-time Customer Sales and Service Supervisor.

    Applicants should be very detail-oriented and good at multi-tasking. The job entails working in multiple computer programs. Job entails overseeing a department of Customer Sales & Service, Administrative and Project Coordinators. Collaborating with Graphic Design, Production and Special Projects supervisors and General Manager.

    The Supervisor will be responsible for team members to keep the department running in an efficient and profitable manner while still maintaining a positive inclusive environment. They will also be coordinating with multiple departments within the company and management.

    Deluxe prides itself on being a company that cares about its employees and creates a fun and friendly working environment.

    JOB REQUIREMENTS:

    · Associate Degree or higher preferred

    · Must have worked in a customer service position for a minimum of 3 years

    · Must have time management and critical thinking skills

    · Must exhibit interpersonal skills with staff and customers and be an effective team player and leader.

    · Should exhibit a positive attitude, high level of integrity, honesty and professionalism

    · Proficient in Microsoft Windows, Word, EXCEL, Power Point

    · Valid driver's license with a good driving record.

    · Ability to problem solve, including but not limited to, creativity and resourcefulness

    · Strong analytical skills

    · Ability to utilize several software programs for data manipulation, tracking and quality control

    · Ability to analyze projects and develop solutions to meet the client’s needs.

    · Ability to assist with project and installation schedules and staying within the client’s budget.

    · Strong communication and interpersonal skills and the ability to work effectively in a team environment

    · Strong computer and related software application skills

    · Excellent communication skills including verbal, written and presentation.

    · Able to work in a multi-department team and independently

    · Ability to be flexible and adapt to changing priorities

    · Ability to multi-task

    · Strong organizational skills including time management, multi-tasking and attention to detail.

    · Project Coordination or management experience preferred.

    Job Expectations and Responsibilities

    • Maintain the duties and responsibilities of the CSR/PC as well as additional leadership tasks
    • Direct the daily operations of the customer service team.
    • Oversee the process of all incoming and ongoing projects
    • Will Coordinate with their team and the Production and Graphics supervisors to ensure orders are processed correctly within the workflow in a timely manner
    • Oversee Customer shipments to ensure all deliverables are shipped in a timely manner.

    CSR and Project Coordinator duties

    • Acquire product knowledge in order to provide clients with the best solutions during the ordering process. Recommend creative solutions to the team for their clients as needed.
    • Draft sales proposals including price quotes
    • Coordinate and facilitate multiple projects from concept to final delivery
    • Coordinate production of and delivery of signage or other products with customer and/or installation team
    • Work closely with and provide support to supervisors of the production, design, and installation teams
    • Assist with coordination of delivery of products to the job or event site
    • Assist in the scheduling timeline for sub-contractor installed projects
    • Coordinate with Purchasing department on materials for projects and assisting with the creation of purchase orders.
    • Procurement and verification of project schedules
    • Assist with tracking of project, including deadlines, changes, and other related documentation
    • Software used in position include POS ShopVox, Airtable, Filecamp, Microsoft Suite
    • Coordinate with clients and team members to work through and resolve minor issues without assistance.
    • Quality Control to ensure products are up to Deluxe standards and meet the client’s needs

    Benefits Include:

    • Competitive Pay
    • IRA Savings Plan with company matching (no vesting required)
    • Six Paid Holidays
    • Combined Sick Leave and Vacation PTO program
    • Employee Assistance Program
    • Employee Discounts
    • Company Sponsored Health Reimbursement Account $150 a month. Can be used towards life insurance premiums, co-pays, vision, dental and prescriptions
    • Company Paid $50,000 Life and AD&D Insurance Policy (amount varies on AD&D)

    Job Type: Full-time

    Pay: From $40,000.00 per year

    Benefits:

    • Employee assistance program
    • Employee discount
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Retirement plan

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday
    • Overtime
    • Weekends as needed

    Education:

    • Associate (Preferred)

    Ability to Relocate:

    • Rio Rancho, NM 87144: Relocate before starting work (Required)

    Work Location: In person

  • 10 Days Ago

M
Call Center Customer Service Supervisor
  • MCI Full Applicant
  • Las Cruces, NM FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 12 Days Ago

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Call Center Customer Service Supervisor
  • MCI Careers
  • Las Cruces, NM FULL_TIME
  • LOCATIONLas Cruces, NM JOB TYPEFull-Time PAY TYPESSalary Bonus SALARY$30000 - $40000 / year BENEFITS & PERKSMANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell...
  • 5 Days Ago

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Call Center Customer Service Supervisor
  • MCI Jobs
  • Las Cruces, NM FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 6 Days Ago

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Food Service Supervisor
  • Summit Food Service
  • Grants, NM FULL_TIME
  • Food Service Supervisor Job Reference Number: 17409 Employment Type: Full-Time, Onsite Segment: Corrections Brand: Summit State: New Mexico (US-NM) The Role at a glance: We are looking to add an exper...
  • 11 Days Ago

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Food Service Supervisor
  • Summit Food Service
  • Clayton, NM FULL_TIME
  • Job Title: Food Service Supervisor Requisition ID: 16099 Segment: Corrections Brand: Summit Work Arrangement: Onsite State: New Mexico (US-NM) The Role at a glance: We are looking to add an experience...
  • 22 Days Ago

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Retail Store Customer Service Supervisor - El Cajon
  • Ashley Furniture
  • El Cajon, CA
  • Summary: The Retail Office Supervisor is responsible for building and maintaining the customer relationships that are th...
  • 3/18/2024 12:00:00 AM

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Airport Customer Service Supervisor - SBA (Delta) FT
  • Unifi
  • Santa Barbara, CA
  • General information Job Title Airport Customer Service Supervisor - SBA (Delta) FT Date Friday, March 8, 2024 State Cali...
  • 3/18/2024 12:00:00 AM

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Customer Service Supervisor
  • Myrgv
  • Mcallen, TX
  • **Customer Service Supervisor** Jobs PositionCustomer Service Supervisor Position Type:Full-Time Regular Job Location:Mc...
  • 3/18/2024 12:00:00 AM

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RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)
  • Micro Center
  • Indianapolis, IN
  • MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an i...
  • 3/17/2024 12:00:00 AM

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RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)
  • Micro Center
  • St Louis Park, MN
  • MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an i...
  • 3/15/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor Holdings, Inc.
  • Milpitas, CA
  • Pay Range $18.75 - $29.25 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
  • 3/15/2024 12:00:00 AM

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Retail Customer Service Supervisor
  • PetSmart
  • Collierville, TN
  • PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
  • 3/4/2024 12:00:00 AM

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Retail Customer Service Supervisor
  • PetSmart
  • Naperville, IL
  • PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
  • 3/4/2024 12:00:00 AM

New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$64,277 to $85,882

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