Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Deluxe is looking for a full-time Customer Sales and Service Supervisor.
Applicants should be very detail-oriented and good at multi-tasking. The job entails working in multiple computer programs. Job entails overseeing a department of Customer Sales & Service, Administrative and Project Coordinators. Collaborating with Graphic Design, Production and Special Projects supervisors and General Manager.
The Supervisor will be responsible for team members to keep the department running in an efficient and profitable manner while still maintaining a positive inclusive environment. They will also be coordinating with multiple departments within the company and management.
Deluxe prides itself on being a company that cares about its employees and creates a fun and friendly working environment.
JOB REQUIREMENTS:
· Associate Degree or higher preferred
· Must have worked in a customer service position for a minimum of 3 years
· Must have time management and critical thinking skills
· Must exhibit interpersonal skills with staff and customers and be an effective team player and leader.
· Should exhibit a positive attitude, high level of integrity, honesty and professionalism
· Proficient in Microsoft Windows, Word, EXCEL, Power Point
· Valid driver's license with a good driving record.
· Ability to problem solve, including but not limited to, creativity and resourcefulness
· Strong analytical skills
· Ability to utilize several software programs for data manipulation, tracking and quality control
· Ability to analyze projects and develop solutions to meet the client’s needs.
· Ability to assist with project and installation schedules and staying within the client’s budget.
· Strong communication and interpersonal skills and the ability to work effectively in a team environment
· Strong computer and related software application skills
· Excellent communication skills including verbal, written and presentation.
· Able to work in a multi-department team and independently
· Ability to be flexible and adapt to changing priorities
· Ability to multi-task
· Strong organizational skills including time management, multi-tasking and attention to detail.
· Project Coordination or management experience preferred.
Job Expectations and Responsibilities
CSR and Project Coordinator duties
Benefits Include:
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
Schedule:
Education:
Ability to Relocate:
Work Location: In person