Customer Service Supervisor jobs in Wisconsin

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer service supervisor
  • Envoy Air
  • Appleton, WI FULL_TIME
  • Overview

    Who we are :

    Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?

    If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

    Salary Range - $32,000 - $43,652

    We offer :

    • Amazing employee flight privileges within the American Airlines global network
    • Training and development programs to take your career to the next level
    • Comprehensive health and life benefits (subject to location)

    Responsibilities

    How will you make an impact?

    Responsibilities

    • Coordinate the day-to-day station operations by leading and organizing the activities of Agents / Clerks to ensure a safe working environment and on-time dependability.
    • Ensure adequate operational coverage; responsible for scheduling and manpower utilization
    • Maintain a safe, dependable and consistent operation
    • Conduct Agent observations
    • Schedule and administer local training including new hire training
    • Investigates and resolves operational issues as well as customer service issues
    • Will be provided company uniforms and must adhere to uniform policy
    • Participates on operational conference calls, station audits and prepares various reports
    • Maintains records such as time and attendance, personnel files and performance
    • Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.

    Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experienceUse appropriate reservation / ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate feesInform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongingsGuide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-timeLoad, unload, sort, and appropriately transfer passenger baggage, cargo / freight, and company materialsSome of these items can weigh up to 75 lbs.

    Drive ground equipment such as tugs to help the plane push in / out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flightCollaborate with the internal team to ensure a safe and on-time departureMay clean the interior of the aircraft, clean and service aircraft lavatories, and / or work in the Baggage Service Office to track the location of baggage

    For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip :

    EnvoyOversight

    Qualifications

    Who are we looking for?

    Requirements

    In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines.

    Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment.

    The ability to demonstrate qualities of leadership, initiative, and judgment are essential.

    Position Requirements

    • Minimum Age : 18
    • High school diploma or GED equivalent
    • Must possess a valid state driver’s license; some license restrictions may prohibit a candidate from being eligible for this position
    • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
    • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
    • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
    • Must be able to perform all duties in various weather conditions and time constraints
    • Ability to read, write, fluently speak and understand the English language
    • Possess the legal right to work in the United States

    Position Preferences

    • A minimum of one year of customer service experience
    • Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and / or ramp operations

    Additional Details

    • Tattoos, body piercings and / or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
    • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
    • Candidates must be able to secure appropriate airport authority and / or US Customs security badges, in addition to clearing other airport related requirements, if applicable
    • In locations handling US mail, must be able to pass a US Postal Service background check

    Please note : The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position.

    Duties and expectations may be subject to change at any time.

    Envoy Air is an Equal Opportunity Employer Minorities / Women / Veterans / Disabled.

    Need help finding the right job?

    Last updated : 2024-03-03

  • 23 Days Ago

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Customer Service Supervisor
  • Pellitteri Waste Systems Inc
  • Madison, WI FULL_TIME
  • Customer Service - Residential Supervisor Pellitteri Waste Systems, Inc. Madison, WI, USA Compensation: $25.00/hr Employment Type: Full-Time Hourly (average 45 hours per week) Why Work Here? Do you co...
  • 1 Day Ago

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Customer Service Supervisor
  • National Insurance Services
  • Brookfield, WI FULL_TIME
  • National Insurance Services has upheld the high standards and family values the company was founded on in 1969 with a dedication to strong ethics, teamwork, determination, optimism, and community invo...
  • 2 Days Ago

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Supervisor, B2B Customer Service
  • kohler
  • Kohler, WI FULL_TIME
  • Location: Hybrid at Kohler, WI OpportunityUnder the direction of Manager, B2B Customer Service Operations, supervise all administrative functions and performance management of the assigned B2B Custome...
  • 11 Days Ago

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Customer Service Supervisor
  • R & B Wagner Inc
  • Milwaukee, WI FULL_TIME
  • DescriptionSummaryReporting to the Catalog BU Manager, the Customer Service Supervisor oversees communication with our Catalog’s customer base across all sales channels, primarily phone and email. The...
  • 13 Days Ago

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Customer Service Supervisor
  • Lake Express
  • Milwaukee, WI FULL_TIME
  • Lake Michigan's Fast Ferry is looking for motivated, reliable Customer Service Supervisors for our upcoming season!Customer Service Supervisors work in the Milwaukee terminal to help our passengers ha...
  • 15 Days Ago

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Customer Service Supervisor
  • Myrgv
  • Mcallen, TX
  • **Customer Service Supervisor** Jobs PositionCustomer Service Supervisor Position Type:Full-Time Regular Job Location:Mc...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Columbia, SC
  • ** Customer Service Supervisor** * Columbia, South Carolina, 29210 PURPOSE This position is responsible for the creative...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • GEODIS Group
  • Littleton, CO
  • ** Customer Service Supervisor** **Job Category****:** Operations **Requisition Number****:** CUSTO023102 Showing 1 loca...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Bakersfield, CA
  • ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
  • 3/27/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor Holdings, Inc.
  • Danbury, CT
  • Pay Range $16.00 - $23.60 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
  • 3/25/2024 12:00:00 AM

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Customer Service Supervisor
  • Vertilux
  • Santa Fe Springs, CA
  • Job Description Job Description General Objective The key purpose of this position is to supervise and perform Customer ...
  • 3/24/2024 12:00:00 AM

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Customer Service Supervisor
  • LifeStation
  • Union, NJ
  • LifeStation is an innovative direct-to-consumer technology company. Our products and services transform the lives of sen...
  • 3/24/2024 12:00:00 AM

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Customer Service Supervisor
  • Carrington Holding Company
  • Brentwood, TN
  • Oversee a unit within the Customer Service Department and monitor associate workload and performance to ensure consisten...
  • 3/24/2024 12:00:00 AM

Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$68,639 to $91,711

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