Customer Service Supervisor jobs in Wilmington, DE

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Being a Customer Service Supervisor identifies opportunities for operational improvements and implements solutions. May monitor staff performance and have responsibility for hiring and performance appraisal. Additionally, Customer Service Supervisor typically requires a bachelor's degree. Typically reports to a manager. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2020


91 Customer Service Supervisor jobs found in Wilmington, DE area

Customer service ( Medicare and Medicaid , personal care connector )
  • Della Infotech Inc.
  • Philadelphia, PA
  • Ability to provide solutions to customers while maintaining compliance and service objectives. 15. Responsible for call disposition or compiling and generating reports as required. Education: High ...
  • 9 hours ago

CSR and CRM Positions Open RIGHT NOW! Customer Service Department
  • Entrepreneurial Startup Hiring
  • Marshallton, DE
  • Becoming one of the most successful marketing firms in Delaware, we are looking to fill Entry-Level customer service and sales representative positions. At Edge Concepts , there is plenty of ...
  • yesterday

Call Center Representative
  • Ettain Group
  • King of Prussia, PA
  • ... are Customer Service Job Summary We are seeking hardworking, professional Call Center ... Complete special projects or tasks as assigned by the supervisor. Job Requirements Bachelor ...
  • 2 days ago

Entry level Customer Service
  • New Castle, DE
  • Primary responsibilities for the Customer Service Representative role include: * · Customer Service Representatives will help to upgrade accounts. * · Customer Service Representatives assist with ...
  • 2 days ago

Travel Customer Service Agent - Remote
  • NexRep
  • Wilmington, DE
  • As a Travel Customer Service Agent, you'll be taking calls from customers of America's leading online travel agency. You'll be the face of the brand, communicating with customers via telephone and ...
  • 3 days ago

Customer Service/Sales
  • The Home Depot
  • Montchanin, DE
  • Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...
  • 3 days ago

Customer Service Representative
  • FirstPRO Inc
  • West Chester, PA
  • The Customer Service Rep will ensure that the needs of our customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organization. Job ...
  • 4 days ago

Entry Level Leadership Development - Customer Service
  • Market Right Jobs
  • New Castle, DE
  • ENTRY LEVEL REPRESENTATIVES CUSTOMER SERVICE ASSOCIATES! PMG is one of the fastest and most successful marketing and sales firms in the area and we are currently going through a nationwide expansion
  • 6 days ago

According to the United States Census Bureau, the city has a total area of 17.0 square miles (44 km2). Of that, 10.9 square miles (28 km2) is land and 6.2 square miles (16 km2) is water. The total area is 36.25% water. The city sits at the confluence of the Christina River and the Delaware River, about 33 miles (53 km) southwest of Philadelphia. Wilmington Train Station, one of the southernmost stops on Philadelphia's SEPTA rail transportation system, is also served by Northeast Corridor Amtrak passenger trains. Wilmington is served by I-95 and I-495 within city limits. In addition, the twin-s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$61,461 to $84,373
Wilmington, Delaware area prices
were up 1.0% from a year ago

Customer Service Supervisor in Albany, NY
Monitors staff production and performance in order to meet corporate performance goals.
January 05, 2020
Assists staff in resolution of sensitive calls of a priority nature.
February 22, 2020
Provides ongoing coaching and feedback to staff.
March 08, 2020