Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Customer Service Representative for service and repair facility. Repair service work orders, parts and inventory duties.
Microsoft, Excel and QuickBooks on line knowledge required.
AP,AR, Bookkeeping and Boating knowledge extremely helpful.
This position will be interacting in person, on the phone and by email with customers, service managers, repair technicians, vendors and business owners. ,
We are a smoke free, drug free and drama free work environment.
Business hours are Monday thru Friday 8 to 5. Part time with the possibility of full time hours available.
Job Types: Full-time, Part-time
Pay: $13.00 - $19.00 per hour
Expected hours: 20 – 40 per week
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Ability to Relocate:
Work Location: In person
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0 Customer Service Supervisor jobs found in Wilmington, NC area