Customer Service Support Specialist jobs in the United States

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Customer Service Specialist
  • Support Call Center - Service Experts
  • Richardson, TX FULL_TIME
  • Position: Customer Service Specialist

    Location: Field Support Office, 3400 N Central Expy Suite 410, Richardson, TX 75080 (on-site)
    Schedule: 9:30am-5:30pm CST (includes weekends with two consecutive weekdays off)
    Pay: $18.50 per hour

    Why You Should Join the Service Experts Team?

    Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

    Position Summary:

    The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

    Key Responsibilities:

    • Answers incoming phone calls from customers and assists call or routes call to appropriate person
    • Maintains good customer relations and ensures that all calls meet Service Experts’ standards
    • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
    • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
    • Maintains customer records by updating account information
    • Accurately dispositions calls in call monitoring software
    • Adheres to CPI compliance regulations when taking payments over the phone
    • Updates capacity planner whenever calls or booked, rescheduled or cancelled
    • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
    • Communicates with customers on the status of service calls
    • Assists with dispatching as needed
    • Continually maintains working knowledge of all company products, services, and promotions
    • Working with dispatch to improve accuracy in scheduling and speed of response
    • Reliable attendance and on-time job performance
    • Performs similar/other duties as needed or assigned

    Qualifications:

    • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
    • Experience or training the use of computers and related systems in an administrative office environment
    • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
    • Excellent customer-service, communication, and interpersonal skills
    • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
    • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
    • Ability to work effectively in both a team and an independent environment
    • Ability to make decisions based on established guidelines and procedures
    • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
    • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
    • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

    Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

    • Competitive Pay, including incentive opportunities for many positions
    • Paid Time Off and Company Holiday Pay
    • Medical /Dental /Vision Insurance programs
    • 401(k) Retirement Savings Plan with company matching contributions
    • Life Insurance, for you and options you can elect for your family
    • Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
    • Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
    • World Class Training opportunities through our Experts University
    • Career Development opportunities
  • 8 Days Ago

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Client Services Assistant/Data Import Specialist
  • Customer Service Profiles
  • Omaha, NE FULL_TIME
  • Company Overview: Since 1987, Customer Service Profiles (CSP) has provided Customer Experience Insights and Custom Market Research services to help our clients obtain the knowledge they need to improv...
  • 25 Days Ago

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Customer Service Rep / Referral Specialist
  • Healthcare Support Staffing
  • Saint Petersburg, FL FULL_TIME
  • Company DescriptionHealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare profe...
  • 1 Month Ago

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Verizon Customer Service Representative
  • Genesis Global Specialist
  • Council, IA FULL_TIME
  • Genesis Global is a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure th...
  • 8 Days Ago

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Verizon Customer Service Representative
  • Genesis Global Specialist, Inc.
  • Chalco, NE FULL_TIME
  • Genesis Global is a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure th...
  • 18 Days Ago

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Customer Support Specialist
  • Way Service LTD
  • Austin, TX FULL_TIME
  • Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology platform enabling brands to capitalize on the growing demand for transformative experiences. With ...
  • 2 Days Ago

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Client Service Associate
  • JTB INTERNATIONAL INC
  • McLean, VA
  • Job Description Job Description Global Advisor Group provides financial planning and wealth management services to clien...
  • 2/11/2025 12:00:00 AM

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Client Services Associate
  • MV Financial Group, MV Capital Management Inc.
  • McLean, VA
  • Job Description Job Description MV Financial is a Registered Investment Advisory firm. We offer investment management an...
  • 2/11/2025 12:00:00 AM

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Customer Service Support Specialist - TS/SCI with Polygraph
  • General Dynamics Information Technology
  • McLean, VA
  • Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be ...
  • 2/10/2025 12:00:00 AM

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Client Services Associate
  • MV Financial Group, MV Capital Management Inc.
  • Rockville, MD
  • Job Description Job Description MV Financial is a Registered Investment Advisory firm. We offer investment management an...
  • 2/10/2025 12:00:00 AM

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Client Services Associate
  • MV Financial Group, MV Capital Management Inc.
  • Bethesda, MD
  • Job Description Job Description MV Financial is a Registered Investment Advisory firm. We offer investment management an...
  • 2/10/2025 12:00:00 AM

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Client Services Associate
  • MV Financial Group, MV Capital Management Inc.
  • Washington, DC
  • Job Description Job Description MV Financial is a Registered Investment Advisory firm. We offer investment management an...
  • 2/10/2025 12:00:00 AM

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Client Service Associate
  • Promethium Advisors
  • Bethesda, MD
  • Company Description We are a growing wealth management company committed to delivering exceptional client service. Our p...
  • 2/9/2025 12:00:00 AM

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Customer Service Support Specialist - TS/SCI with Polygraph
  • Top Secret Clearance Jobs
  • Dhs, VA
  • About the job Customer Service Support Specialist - TS/SCI with Polygraph Top Secret Clearance Jobs is dedicated to help...
  • 2/8/2025 12:00:00 AM

Income Estimation for Customer Service Support Specialist jobs
$41,630 to $53,222