Customer Service Team Leader jobs in the United States

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2021 Salary.com)

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Bakery Customer Service Associate
  • Cupcakin' Bake Shop
  • Walnut Creek, CA
  • With the support of your leadership team you'll deliver a consistent customer experience alongside ... Promote service and sales by offering suggestive selling. * Handle all customer interactions and ...
  • yesterday

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Customer Service Representative
  • Teleperformance
  • Silver City, NV
  • Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies ... We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply ...
  • 2 days ago

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Customer Service Team Coordinator (Remote-Global)
  • SnackMagic
  • Portland, OR
  • As a rapidly growing company, we are looking to bring on a Customer Service Team Coordinator to ... Help team close deals with inbound leads coming through support channels * Keep team updated on the ...
  • 2 days ago

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Customer Service Representative
  • MCE
  • San Francisco, CA
  • Who You Will Work With The Public Affairs department leads MCE's customer care, outreach, and ... The Customer Operations team is responsible for customer billing operations, customer service, and ...
  • 2 days ago

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Customer Service Representative
  • Ingenio
  • San Francisco, CA
  • Ingenio is the industry-leading collection of online destinations (including Astrology.com ... Our growing team of over 100 employees is powered by our diverse perspectives and company core ...
  • 4 days ago

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Bi-Lingual Work From Home Customer Service - Healthcare
  • Hinduja Global Solutions
  • Dallas, TX
  • ... team from the comfort of your home and experience the HGS magic. We pride ourselves on shaping careers. We have immediate openings forBi-Lingual Customer Service Advocates. HGS is a global leader in ...
  • 4 days ago

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Customer Service Technician
  • Kawasaki Robotics USA Inc
  • San Jose, CA
  • As a member of Kawasaki Robotics Semiconductor Customer Service team, the Customer Service ... leader. All Kawasaki candidates being considered for an offer of employment are subject to ...
  • 5 days ago

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Locker+ Customer Service Associate
  • Amazon Workforce Staffing
  • Portland, OR
  • You're on your way to joining the dedicated team at Amazon that makes returning and picking up ... Many of our entry-level employees become leaders in operations, HR, and other areas. See where your ...
  • 6 days ago

Income Estimation for Customer Service Team Leader jobs
$49,489 to $66,017