Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
```Job Summary``` We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve any issues they may have, and ensure a positive customer experience. ```Responsibilities``` - Provide excellent customer service by responding to customer inquiries and resolving issues in a timely and professional manner - Assist customers with product information, pricing, and availability - Process customer orders and returns accurately and efficiently - Maintain knowledge of company products and services to effectively address customer needs - Collaborate with other team members to ensure customer satisfaction - Upsell products and services to maximize sales opportunities - Handle customer complaints or escalations with empathy and professionalism - Maintain accurate customer records and update information as needed ```Requirements``` - High school diploma or equivalent - Previous experience in customer service or a related field is preferred - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Basic math skills for handling transactions and providing accurate pricing information - Proficiency in using technology such as cash registers, computers, and phone systems - Bilingual fluency in English and Spanish is a plus - Ability to work in a fast-paced environment while maintaining a positive attitude - Flexibility to work evenings, weekends, and holidays as needed If you are passionate about providing exceptional customer service, have strong communication skills, and enjoy working in a dynamic team environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative!
Job Types: Full-time, Part-time
Pay: $15.00 - $21.00 per hour
Expected hours: 20 – 40 per week
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Work Location: In person