Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Job Summary
The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience.
The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.
Essential Duties and Responsibilities (Min 5%)
It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements :
Recommend Product Solutions. Ask to Add Value & Appreciate the Customer.
The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice : Execute assigned basic, promotional, and seasonal merchandising activities.
Perform Opening / Closing procedures. Transport and make deposits to bank. Assess store conditions and assign duties. Organize and prioritize workflow through the use of the daily planner.
Recovery of merchandise. Participate in mandatory freight process. Perform regular and promotional price change activities.
Resolve customer complaints / issues and ensure the customer has a Legendary shopping experience that differentiates from the competition.
Adhere to loss prevention standards and respond to any alarm calls as needed. Communicate with Team Members on job functions, responsibilities and financial goals.
Operate cash register / computer supervising cash handling procedures. Assist Team Members on appropriate application of policies and procedures.
Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required. Operate Forklift and Baler.
Complete all documentation associated with any of the above job duties.
May be required to perform other duties as assigned.
Required Qualifications
Experience : Retail experience and / or farming, ranching, pet / equine, or welding knowledge is strongly preferred. Supervisory experience preferred.
Must be at least 18 years of age and possess a valid driver’s license.
Education : High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately.
Preferred knowledge, skills or abilities
Basic computer skills.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute principle responsibilities of Team Members.
Working Conditions
Physical Requirements
Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities.
A team member should perform all duties as assigned by his / her supervisor.
Last updated : 2024-03-05
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