Customer Service Team Leader jobs in Biloxi, MS

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Team leader
  • TSC
  • Springs, MS FULL_TIME
  • Job Summary

    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience.

    The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

    Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.

    Essential Duties and Responsibilities (Min 5%)

    It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements :

    • Maintain regular and predictable attendance.
    • Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
    • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
    • Deliver on our promise of Legendary Customer Service through GURA : Greet the Customer. Uncover Customer’s Needs & Wants.

    Recommend Product Solutions. Ask to Add Value & Appreciate the Customer.

    The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice : Execute assigned basic, promotional, and seasonal merchandising activities.

    Perform Opening / Closing procedures. Transport and make deposits to bank. Assess store conditions and assign duties. Organize and prioritize workflow through the use of the daily planner.

    Recovery of merchandise. Participate in mandatory freight process. Perform regular and promotional price change activities.

    Resolve customer complaints / issues and ensure the customer has a Legendary shopping experience that differentiates from the competition.

    Adhere to loss prevention standards and respond to any alarm calls as needed. Communicate with Team Members on job functions, responsibilities and financial goals.

    Operate cash register / computer supervising cash handling procedures. Assist Team Members on appropriate application of policies and procedures.

    Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required. Operate Forklift and Baler.

    Complete all documentation associated with any of the above job duties.

    May be required to perform other duties as assigned.

    Required Qualifications

    Experience : Retail experience and / or farming, ranching, pet / equine, or welding knowledge is strongly preferred. Supervisory experience preferred.

    Must be at least 18 years of age and possess a valid driver’s license.

    Education : High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately.

    Preferred knowledge, skills or abilities

    Basic computer skills.

    Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

    Ability to perform and execute principle responsibilities of Team Members.

    Working Conditions

    • Working environment is favorable, generally working inside with moderate noise.
    • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
    • Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
    • Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
    • Ability to work outdoors in adverse weather conditions.

    Physical Requirements

    • Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
    • Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
    • Ability to occasionally lift or reach merchandise overhead.
    • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
    • Ability to move throughout the store for an entire shift.
    • Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
    • Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
    • Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
    • Ability to read, write, and count accurately to complete all documentation.
    • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
    • Ability to process information / merchandise through the point-of-sale system.
    • Ability to handle and be in contact with birds / poultry.
    • Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
    • Ability to successfully complete all required training.
    • Ability to travel as required in support of district needs.
    • Ability to drive or operate a vehicle for business needs.
    • This position is non-sedentary.

    Disclaimer

    This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities.

    A team member should perform all duties as assigned by his / her supervisor.

    Last updated : 2024-03-05

  • 21 Days Ago

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Team Leader
  • Chick-fil-A | Edgewater Mall, Biloxi, MS
  • Biloxi, MS FULL_TIME,PART_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 6 Days Ago

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Service Leader
  • CHIPOTLE
  • D'Iberville, MS OTHER
  • Service Leader (24008214)DescriptionCULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our re...
  • 23 Days Ago

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Customer Service Representative - State Farm Agent Team Member
  • Brandon Jacobs - State Farm Agent
  • Biloxi, MS FULL_TIME
  • Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an ...
  • 20 Days Ago

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Customer Service Representative - State Farm Agent Team Member
  • Clint Malone - State Farm Agent
  • Gulfport, MS FULL_TIME
  • ROLE DESCRIPTION: As a Customer Service Representative with Clint Malone State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance ag...
  • 27 Days Ago

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Team Member | KFC | TacoBell
  • West Quality Food Service, Inc.
  • Biloxi, MS FULL_TIME
  • Join the West Quality KFC/TACO BELL family and find a great career. This is a place where great people work together. As a Team Member at West Quality, you have the most important job in our company. ...
  • 1 Month Ago

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0 Customer Service Team Leader jobs found in Biloxi, MS area

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Gulfport, MS
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Biloxi, MS
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Biloxi, MS
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Heavy Duty Steward- Full Time
  • Boomtown Casino Biloxi
  • Biloxi, MS
  • WERE CHANGING ENTERTAINMENT. COME JOIN US.: Were always looking for talent that believes in having fun. At PENN Entertai...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Gulfport, MS
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Gulfport, MS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's Chicken Fingers
  • Gulfport, MS
  • **Customer Service Associate** Gulfport, Mississippi **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life In...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative Gulfport
  • Coastal Family Health Center, Inc.
  • Gulfport, MS
  • **Patient Service Representative Gulfport** Join Our Team **Summary** The role of the Patient Service Representative (PS...
  • 3/27/2024 12:00:00 AM

Biloxi (/bɪˈlʌksi/ bi-LUK-see) is a city and one of two county seats of Harrison County, Mississippi, United States (the other seat being the adjoining city of Gulfport). The 2010 United States Census recorded the population as 44,054, and in 2016 the estimated population was 45,975. The area was first settled by French colonists. The city is part of the Gulfport–Biloxi metropolitan area and the Gulfport-Biloxi-Pascagoula, MS Combined Statistical Area. Pre-Katrina, Biloxi was the third-largest city in Mississippi, behind Jackson and Gulfport. Due to the widespread destruction and flooding, man...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$50,643 to $66,326
Biloxi, Mississippi area prices
were up 1.2% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020