Customer Service Team Leader jobs in Casper, WY
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
- Press-One Customer Care
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Casper, WY
FULL_TIME
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About the Job
Customer Service Representative- Full-Time
Please help us help customers manage their subscriptions. You’ll be answering phone calls from the comfort of your home. You’ll need a reliable internet connection, a newer model computer, a headset, and a dedicated, quiet workspace where you can train and work without interruptions.
You will assist customers with filing complaints, billing inquiries, and fulfillment issues. You may also be calling customers to update information, collect payments, or inform them of upcoming renewals. Our ideal applicant is comfortable in a high-call volume environment and ready to stay busy!
Job Requirements:- Required availability includes start times as early as 7 AM and ending at 4 PM.
- Reliable internet connection (A minimum of 50 Mbps download speed).
- PC or Laptop with at least Windows 8 or High Sierra IOS.
- USB Headset for taking calls.
- A dedicated, quiet workspace.
- Excellent reading/writing skills.
- Ability to work 30 hours per week, minimum.
- Ability to work at least one weekend day per week- weekend shifts are shorter from 7 AM to 12 PM.
- Solid PC skills. (data entry, systems navigation, basic troubleshooting, etc.)
- Must live in Wyoming or Kansas.
Other information:- Permanent position.
- Monetary Incentives.
- Training will be done remotely via ZOOM.
- Training is paid.
- You will be paid weekly via direct deposit.
- 7 Days Ago
- T-J, Inc - Taco Johns
-
Riverton, WY
FULL_TIME
- Seeking a Qualified Customer Service Oriented Team Member in Riverton, Wyoming Welcome to the wonderful world of Taco John's! In our ever-evolving need of servicing the customers we love, Taco John's ...
- 21 Days Ago
- T-J, Inc - Taco Johns
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Riverton, WY
FULL_TIME
- Seeking a Qualified Customer Service Oriented Team Member in Riverton, Wyoming Welcome to the wonderful world of Taco John's! In our ever-evolving need of servicing the customers we love, Taco John's ...
- 26 Days Ago
- Taco John's - 4 Cities, LLC
-
Lander, WY
PART_TIME
- Seeking a Qualified Customer Service Oriented Team Member in Lander, WY Welcome to the wonderful world of Taco John's! In our ever-evolving need of servicing the customers we love, Taco John's is prov...
- 20 Days Ago
- T-J, Inc - Taco Johns
-
Riverton, WY
FULL_TIME
- Seeking a Qualified Customer Service Oriented Team Member in Riverton, Wyoming Welcome to the wonderful world of Taco John's! In our ever-evolving need of servicing the customers we love, Taco John's ...
- 15 Days Ago
- Megan Spence - State Farm Agent
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Casper, WY
FULL_TIME
- Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the...
- 21 Days Ago
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0 Customer Service Team Leader jobs found in Casper, WY area
- Pacifi
-
Casper, WY
- Join Our Team! PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of cust...
- 4/19/2024 12:00:00 AM
- UNITED PARCEL SERVICE
-
Casper, WY
- Before you apply to a job, select your language preference from the options available at the top right of this page. Exp...
- 4/19/2024 12:00:00 AM
- JC Penney
-
Casper, WY
- Customer Experience Supervisor II - Eastridge Mall Location: Casper, WY, United States - Eastridge Mall 301 Wyoming Blvd...
- 4/19/2024 12:00:00 AM
- STI LLC
-
Casper, WY
- STI provides inspection services of all Downhole Tubular Goods. We provide the highest level of technology, combined wit...
- 4/19/2024 12:00:00 AM
- Walmart
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Casper, WY
- Job Description **Overview:** As a Walmart Cashier, you play a crucial role in providing exceptional customer service wh...
- 4/19/2024 12:00:00 AM
- J. C. Penney
-
Casper, WY
- J. C. Penney - Eastridge Mall 301 Wyoming Blvd SE [Retail Sales / Team Member] As an Operations Associate at J. C. Penne...
- 4/19/2024 12:00:00 AM
- Life Care Center of Casper
-
Casper, WY
- Position Details Employment Status: Part-Time Shift: Evening Come and grow with us! We are affiliated with Life Care Cen...
- 4/19/2024 12:00:00 AM
- Alsco Inc.
-
Casper, WY
- ** Service Manager $60,000-$65,000 DOE + Quarterly Bonuses** **Job Category****:** Service **Requisition Number****:** S...
- 4/19/2024 12:00:00 AM
About Casper, Wyoming
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