Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Job Description
Customer Service Team Member roles are waiting for you!
Get on the CREW!
We are honored to be a Glassdoor's Best Place to Work Recipient for 2023, our 4th year in a row!
day and evening shifts.
What Can We Offer You? (get ready because it is a lot!)
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Benefits for Associates at 30 hours weekly :
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Compensation : n n n t
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We offer regular special contests with Gift Cards and individual awards every month based on performance. Whether you are looking for a great job as you continue through school, a fast career track toward management or a lifetime role serving grateful customers;
we may have the right role for YOU!
What do we need from you?
Come to us with or without experience. We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
If you have great customer service skills, but are tired of the drag of retail, or if this is your first job, we have roles for you.
A position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds.
nYour gender, how you pray, your skin color, your hometown, who you love, your disabilities and your age ARE ALL WELCOME here.
At CREW Carwash, Crew is our FIRST name and we want you ON THE CREW! All we require is excellence and a dedication to customers and Team Members!
EOE / DFWP / ADA
Sounds too good to be true right? Well, you will never know if you don’t apply!
We simply can’t wait to meet you and for you to find out what you’re missing in a job. Our recruiting team all started as Crew Carwash Team members and they are ready to share the Crew Culture with you!
Apply today!
Location51
0 Customer Service Team Leader jobs found in Gary, IN area