Customer Service Team Leader jobs in Green Bay, WI

About Us

The Role

Korn Ferry is seeking candidates for a Customer Service Team Leader role on behalf of a global technology company.

This Team Leader will be responsible for running a region-specific Customer Service Team in an efficient manner, ensuring strong customer relationships are maintained and built upon.

Key Accountabilities

• To direct, administer, and oversee daily team activities. The Team Leader will delegate tasks to team members, but also be expected to provide leadership and guidance.
• To set clear team goals and motivate the team to achieve organizational targets within an agreed timeline.
• To monitor team performance and report on metrics. To provide informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process, in order to identify and develop talents.
• To propose and implement process improvements, and to participate in the implementation of department- and company-wide initiatives and strategies.
• To carry out responsible management of the assigned market, ensuring high quality service and outstanding customer care.
• To support and develop team members to improve their confidence, product knowledge, and communication skills.
• To create a positive team dynamic and working environment.

Skills & Experience

To succeed in this role you will have:

• 3 years of experience in a similar leadership position in the Customer Service area (for example in SSC, in-house or in contact centers).
• Experience overseeing and managing implementation/transition processes.
• Experience in people management (recruitment and selection, performance review, evaluation and feedback discussion).
• Strong knowledge of English (B2 )
• Solid knowledge of Microsoft Office.
• Understanding of the “End to End” order management process – preferred
• Knowledge of an ERP system & customer service CRMs - preferred
• Previous experience in customer service support - preferred

What we offer:

• Attractive compensation
• Private medical health care
• Home office possibilities
• Internal referral program
• International work environment
• Creative atmosphere and great people.

Other

At Korn Ferry we take great pride in attracting exceptional people, so we encourage a culture of ongoing career development and recognise performance and commitment (think competitive salaries, bonus scheme and incentives!) You will have the opportunity to work in an interesting and challenging role, make an impact and build relationships across our growing business and client business. If you want a role working for an industry leader in technology, with work/life balance and a friendly, collaborative team – join us.

Connect with us! Why not also join our talent community so you can be the first to hear about all our opportunities and hey I’m sure you know some great people so spread the word so they can join too. We’d love to hear from you.