Customer Service Team Leader jobs in Huntsville, AL

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer service leader
  • MAPCO
  • Decatur, AL FULL_TIME
  • Job Description

    The MAPCO team of more than 3,200 dedicated employees with a strong commitment in customer service delivers Convenience You Can TRUST® in 345 company-owned convenience and fuel retailing units.

    Operating in Tennessee, Alabama, Georgia, Arkansas, Virginia, Kentucky and Mississippi, MAPCO stores offer a wide array of high quality products and services.

    Customers can refresh and recharge with freshly-brewed coffee, packaged snacks and drinks, high quality fuel and special deals through the industry leading MAPCO MY Reward$ loyalty program.

    MAPCO and its subsidiaries also operate a fuel logistics business comprised of more than 100 tankers and a fuel wholesale and fleet group serving over 125 accounts.

    Since November of 2016, the organization has been owned by COPEC, a South American-based retail company.

    Customer Service Leader Opportunity

    Position Responsibilities :

    • Meet company customer service standards.
    • Follow company cash control policies and procedures.
    • Adhere to all laws and regulations regarding the sale of any government regulated products and services.
    • Obey company and health department safety guidelines for food preparation.
    • Detail cleaning of store interior and exterior according to company standards.
    • Stock and rotate products including coolers and / or freezers.
    • Complete training activities and pass minimum job performance standards.
    • Follow company general rules of conduct and code of ethics.
    • Motivate sales associates to grow the store sales and profitability using suggestive selling techniques.
    • Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines.
    • Other duties as assigned.

    Core Competencies : Time Management

    Time Management

    • Value time and use your time effectively and efficiently.
    • Concentrate your efforts on the more important priorities and can attend to a broader range of activities.
    • Get more done in less time than others.

    Action Oriented

    • Not fearful of acting with a minimum of planning.

    Customer Focus

    • Act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers.
    • Get first-hand customer information and use it for improvements in products and services.

    Determination

    • Pursue everything with energy, drive, and a need to finish.
    • Seldom give up before finishing, especially in the face of resistance or setbacks.

    Essential Functions

    Standing / Walking 50%

    Lifting up to 40 pounds 10%

    Bending 10%

    Sitting 10%

    Squatting / Stooping 5%

    Climbing 5%

    Reaching 10%

    Capable of working in a fast-paced environment that requires being on your feet for an extended period of time.

    Travel Requirements- 0 overnight stays per year

    Handle Hazardous Materials- 5%

    Educational Qualifications and Experience :

    • Customer service experience desired
    • Ability to perform multiple tasks at one time
    • Read, understand, and speak English at an eighth grade level
    • Comprehend and perform basic math skills
    • Understand, comprehend, and perform basic computer and point-of-sale skills

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Equal Opportunity Employer / Disabled / Veterans.

    Last updated : 2024-03-06

  • 20 Days Ago

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Team Leader Food Service - SM #2301
  • VICTORY MARKETING, LLC
  • Madison, AL FULL_TIME
  • Definition of Food Service Cat;1. All food products that are prepared and sold in the store 2. All prepacked food products supplied by vendors and are sold in the store. 3. The Best Bean Coffee Progra...
  • 7 Days Ago

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Team leader
  • Tidal Wave Auto Spa
  • Hartselle, AL FULL_TIME
  • The Tidal Wave difference is evident by our culture. As we know a company is only as good as the people that live and work to make it prosper. Tidal Wave takes great pride in serving our customers wit...
  • 20 Days Ago

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Team Leader
  • Burger King
  • Pulaski, TN FULL_TIME
  • Team Member Opportunity Awaits! Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-p...
  • 1 Day Ago

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Team leader
  • Tidal Wave Auto Spa
  • Fayetteville, TN FULL_TIME
  • The Tidal Wave difference is evident by our culture. As we know a company is only as good as the people that live and work to make it prosper. Tidal Wave takes great pride in serving our customers wit...
  • 2 Days Ago

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Team leader
  • TSC
  • Scottsboro, AL FULL_TIME
  • Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary ...
  • 4 Days Ago

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0 Customer Service Team Leader jobs found in Huntsville, AL area

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FT Customer Experience Manager
  • Michaels Stores
  • Huntsville, AL
  • FT Customer Experience Manager page is loaded **FT Customer Experience Manager** **FT Customer Experience Manager** loca...
  • 3/29/2024 12:00:00 AM

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Customer Experience Leader-Coles Huntsville Place-Contract Position
  • Indigo Books & Music Inc.
  • Huntsville, AL
  • **Customer Experience Leader-Coles Huntsville Place-Contract Position** **Part-time | Huntsville, ON** **Company Descrip...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager
  • Michaels Stores, Inc.
  • Huntsville, AL
  • Store - HUNTSVILLE-EAST, AL Deliver a customer centric shopping experience by managing and delivering effective front-en...
  • 3/28/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Huntsville, AL
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Huntsville, AL
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager
  • Michaels Stores
  • Huntsville, AL
  • **Customer Experience Manager** **To review a comprehensive list of benefits, please visit** Store - HUNTSVILLE-EAST, AL...
  • 3/28/2024 12:00:00 AM

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Part- Time Member Services Representative (Weekends)
  • Planet Fitness
  • Huntsville, AL
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/27/2024 12:00:00 AM

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FIELD SERVICE REPRESENTATIVE (FSR) Level II/III & TRAINER
  • Offset Strategic Services
  • Huntsville, AL
  • FIELD SERVICE REPRESENTATIVE (FSR) Level II/III & TRAINER Description OSS is a Service Disabled Veteran Owned Small Busi...
  • 3/27/2024 12:00:00 AM

Huntsville is a city located primarily in Madison County in the Appalachian region of northern Alabama. Huntsville is the county seat of Madison County. The city extends west into neighboring Limestone County and south into Morgan County. Huntsville's population was 180,105 as of the 2010 census. Huntsville is the third-largest city in Alabama and the largest city in the five-county Huntsville-Decatur-Albertville, AL Combined Statistical Area, which at the 2013 census estimate had a total population of 683,871. The Huntsville Metropolitan Area's population was 417,593 in 2010 to become the 2n...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$54,643 to $71,564
Huntsville, Alabama area prices
were up 1.3% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020