Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Kingsport, TN
We are looking for motivated, customer service oriented team members with previous experience working for other inventory service companies. This is NOT a warehouse position or accounting position. This is a part-time position. You will be responsible for counting inventory for major retailers throughout the area.
Job Requirements:If you currently work for another inventory service you are welcome to apply. We will offer a competitive wage for all Top Guns, and Experts.
The PICS Difference: “To provide our customers the most accurate inventory in an acceptable time frame and at a fair rate while developing our employees in an environment that fosters professionalism teamwork and mutual respect.”
PICS Inventory is an Equal Opportunity Employer
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