Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Appliance Customer Service Rep
Ephrata, PA
Martin Appliance is looking for a full-time Appliance Customer Service Rep to serve customers and build relationships with our manufacturers and co-workers. We offer a variety of appliances and brands from GE to Frigidaire. Our mission is to glorify Christ by positively impacting the lives of those we serve while being faithful stewards of all things entrusted to us.
If you have previous experience in an office or as a customer service rep and are friendly and customer-focused, consider joining our team. We value our people and are committed to providing a safe working environment.
Our Ideal Appliance Customer Service Rep:
What we offer our Appliance Customer Service Rep:
To Apply
If you have experience as a Customer Service Representative, please consider applying by submitting your resume via this job ad.
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0 Customer Service Team Leader jobs found in Lancaster, PA area