Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
At Insurance Lounge, our sole purpose is to make Insurance easier to purchase and understand for consumers and our employees are on the front lines of making that happen. By not working for a commission, our concierges are free to focus on the customer’s needs and ensure that they truly are getting the products that will help them at times when life can be its hardest.
Insurance Lounge is the first interactive retail insurance store. We have created a retail format that combines the ease of buying insurance online with the advantages of the traditional insurance office. This new hybrid distribution model has created advantages that no other insurance agent/agency has been able to match:
CLICK HERE for a video of our unique retail locations
Insurance Lounge is seeking an experienced Customer Service Supervisor for our Grants Pass, OR location. Previous management, sales, customer service, comfort with technology, strong verbal and written communication skills along with a great attitude are required to apply.
The primary duties of the Customer Service Supervisor include, but are not limited to:
BENEFITS INCLUDE:
Insurance Lounge has four locations across Oregon: Medford, Grants Pass, Eugene, Beaverton and one in Nevada: Henderson. Please visit www.InsuranceLounge.com to learn more about us.
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