Customer Service Team Leader jobs in North Dakota
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Customer Service Team Leader
- William Hill
-
Surrey, ND
FULL_TIME
- For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways. You will be responsible for: This is not solely a desk-based role, you’ll be on the shop floor, engaging with our customers and ensuring the best experience by: Leading and motivating a team of Customer Service Representatives Coaching and development of your team Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays) Building relationships with our customers and providing an excellent customer service Championing safer gambling at all times Opening and closing the shop, with support from your team as required Ensuring your shop achieves targets Working patterns: Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working What do you need to be successful? Aged 18 (it’s a legal requirement) Supervisory experience and great people skills A positive, can-do attitude with a professional and dynamic approach to work Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side: Compensation: We recognise high performance with incentives and, there’s the opportunity to earn a quarterly performance bonus too. Training and development: Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here. Career prospects. If you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that. Holiday entitlement: You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday. Pension plan: We’ll match your pension contributions to 4%. Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays. Travel card: Enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient commuting. What happens next? Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview. Who are we? With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience. Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and go one better, for yourself and for William Hill. #LI-DNI
- 28 Days Ago
Airport Customer Service Agent
- Talent Acquisition Team at GAT
-
Dickinson, ND
PART_TIME
- Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers...
- 13 Days Ago
AE - Store Team Leader (Store Manager) - US
- Store Team Leader (Store Manager) - US - American Eagle Outfitters Careers
-
United States, ND
FULL_TIME
- BE PART OF SOMETHING REAL YOUR ROLE As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operatio...
- 1 Month Ago
Mitigation Technician (Lead)
- Arrow Service Team
-
Dickinson, ND
FULL_TIME
- Arrow is growing and we're looking for a full-time Mitigation Technician (lead). Come be a part of our expanding company (at our new location in Dickinson) that offers career growth potential both wit...
- 22 Days Ago
Business and Marketing Representative
- Arrow Service Team
-
Bismarck, ND
FULL_TIME
- Arrow Service Team is growing and we are looking for a full-time Business and Marketing Representative. Arrow Service Team is a leader in disaster restoration industry in North Dakota, based out of Bi...
- 14 Days Ago
Reconstruction Technician - Carpenter
- Arrow Service Team
-
Dickinson, ND
FULL_TIME
- Arrow is growing into the Dickinson area and we're looking for full-time Restoration Technicians (Carpenters)! If you are looking for a career in the carpentry world, this is the job for you. We handl...
- 30 Days Ago
Customer Service Team Leader jobs at Popular Companies
Customer Service Team Leader
- Goodwill of the Finger Lakes
-
Webster, NY
- Job Description Job Description The Customer Service Team Leader is responsible for supporting the Store Manager by serv...
- 4/25/2024 12:00:00 AM
Customer Service Team Leader
- AZCO Corp
-
Fairfield, NJ
- Job Description Job Description Do you like to help people find solutions to their problems? Our customers contact us wi...
- 4/25/2024 12:00:00 AM
Customer Service Team Leader
- Mathers
-
- **Job Description** With more than 250+ stores and 2000+ Team Members nationally, we are Australia's leading retailer an...
- 4/24/2024 12:00:00 AM
Customer Service Team Leader - Store #25 Full Time
- Northgate Market
-
Hawthorne, CA
- ** Customer Service Team Leader - Store #25 Full Time** **Job Category****:** Front End **Requisition Number****:** CUST...
- 4/24/2024 12:00:00 AM
Customer Service Team Leader
- Choice Fitness Elite
-
Peabody, MA
- Job Description Job Description We are looking for a full-time Customer Service Team Leader to oversee our evening and w...
- 4/22/2024 12:00:00 AM
Customer Service Team Leader - Store #45 Full Time
- Northgate Market
-
Southgate, MI
- ** Customer Service Team Leader - Store #45 Full Time** **Job Category****:** Front End **Requisition Number****:** CUST...
- 4/22/2024 12:00:00 AM
Customer Service Team Leader Loc. 163 - UniFirst Owensboro
- UniFirst Corp.
-
Taylor, MI
- **Customer Service Team Leader Loc. 163 - UniFirst Owensboro** **Location:** Taylor, Michigan **Job ID** 2201220 **Our T...
- 4/22/2024 12:00:00 AM
Customer Service Team Leader – German Speaking (Fixed term)
- BP Energy
-
- Entity: Finance Job Family Group: Business Support Group Job Description: We are a global energy business involved in ev...
- 4/10/2024 12:00:00 AM
About North Dakota
North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic center of North America is near the town of Rugby. Bismarck is the capital of North Dakota, and Fargo is the largest city.
Soil is North Dakota's most precious resource. It is the base of the state's great agricultural wealth. But North Dakota also has enormous mineral resources. These mineral resources include billions of tons of lignite coal. In addition, North Dakota has large oil reserves. Petroleum was discovered in the state in 1951 and quickly...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$56,722 to $74,290
Most Popular Cities in North Dakota for Customer Service Team Leader Jobs
What does a Customer Service Team Leader do?
Customer Service Team Leader in Knoxville, TN
NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Service Advisor Team leader, to join the team on a permanent basis.
January 05, 2020
Customer Service Team Leader in Kansas City, MO
We are searching for an experienced Customer Service Team Leader.
January 13, 2020
Customer Service Team Leader in Battle Creek, MI
More importantly you will need a flexible and ‘can do’ attitude, with a true desire to learn and be at your best when supporting and developing the team.
January 23, 2020