Customer Service Team Leader jobs in New Mexico

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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AE - Merchandising Team Leader (Assistant Manager) - US
  • Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
  • United States, NM FULL_TIME
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    BE PART OF SOMETHING REAL

     

    YOUR ROLE

    As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your passion lies in training and coaching your team into great merchants delivering AEO brand Visual standards every day.  Through your leadership, your team always nails floorset execution, and rocks merchandising and marketing brand standards. You ensure the store is always "guest ready" through effective replenishment. Most importantly, you represent our company values and bring your REAL self to work every day.

     

    YOUR RESPONSIBILITIES

    • You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to drive key KPIs.
    • You're a merchandising innovator: You coach your team to deliver an outstanding guest experience by ensuring your store is always representative of AEO Brand Standards. You ensure your store stays in tip-top shape by #leading day-to-day merchandising, sell-through adjustments and replenishment. You have a keen eye for merchandising opportunities and are always ready with a  game plan to take action!
    • You're a people leader: You're all about motivating and inspiring your team through AEO's core values. You're a role-model  leader and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting Room.
    • You've got an eye for talent and a love of training: You make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs. You take pride in training and developing your team to ensure they continue to provide outstanding service to the best of their abilities.
    • You know that teamwork makes the dream work: You know that building a great team requires you to consistently provide ongoing performance feedback through real-time coaching. You make team touchbases, development plans, and performance reviews a priority and you drive associate engagement by celebrating your team's outstanding performance - #winning!
    • You're an operational innovator: You're a natural at executing and innovating daily operational procedures, you support the team in maintaining visual standards throughout every zone in the store, and most importantly, you ensure the Fitting Rooms are always guest-ready and rocking AEO Brand Standards.
    • Integrity is your middle name: You ensure store safety standards are maintained, you're committed to Asset Protection standards, you always adhere to AEO's policies and procedures, and you do the right thing - always.
     
    YOU'D BE GREAT FOR THIS ROLE IF:
    • You love AE and Aerie products!
    • You've led teams in a retail management role previously - #practicemakesperfect!
    • You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
    • You know how to lead and develop teams and have a general understanding of employment law.
    • Business acumen? You've got it!
    • You have flexible availability - you're available to work when the guest shops!

     

    OUR ASSOCIATES LOVE AEO BECAUSE:
    • They work with REAL people - there's nothing like your #AEOFamily.
    • They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
    • They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
    • They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
     
    PAY/BENEFITS INFORMATION:
    • Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
    • Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
    • Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.  For additional information, please click here.
    • AEO may also provide discretionary bonuses and other incentives at its discretion.  

     

     

     

    AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

     

    Additional Information
  • 8 Days Ago

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Team Member/Customer Service
  • Santa Fe School of Cooking
  • Santa Fe, NM FULL_TIME
  • Our regional, recreational cooking school is celebrating almost 34 years in business and we're seeking enthusiastic, customer service-oriented multitaskers to join us for a long-term position in our b...
  • 1 Day Ago

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Team Member/Customer Service
  • Affordable insurance
  • Farmington, NM FULL_TIME
  • PLEASE BRING RESUME TO THE FARMINGTON OFFICE TO APPLY!!!! APPLYING ON INDEED WILL BE AUTOMATICALLY REJECTED FOR THE POSITION. We are seeking a highly motivated and customer-oriented individual to join...
  • 7 Days Ago

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KFC Customer Service Team Member
  • KFC
  • Shiprock, NM FULL_TIME
  • Place where Friends & Family Meet. Greet guest in a timely manner. Make the guest experience an exceptional one. KFC Shiprock strives to treat all employees & guest as if they were family. Requirement...
  • 22 Days Ago

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Customer Service Representative Wanted
  • Ortega's Appliance Service
  • Albuquerque, NM FULL_TIME
  • Do you enjoy helping people? Are you looking for a stable, supportive environment to start your career? Then you could have what it takes to be an Ortega's Appliance Service Customer Service Represent...
  • Just Posted

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Customer Service Representative
  • US Forest Service
  • Tijeras, NM FULL_TIME
  • Duties Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between function related to...
  • 2 Months Ago

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Customer Service Team Leader
  • Domino
  • Denver, CO
  • * Competitive pay * 10% Team Member Achievement Dividend (TAD) bonus * Generous PTO/Vacation and sick time * Day 1 healt...
  • 3/16/2024 12:00:00 AM

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Customer Service Team Leader, Williamsburg
  • DIG Chefs-In-Training
  • New York, NY
  • CHEF IN TRAINING Up to $19 - $23/hr with tips* *Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour tip...
  • 3/16/2024 12:00:00 AM

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Customer Service Team Leader
  • romb.co.uk
  • Kent, OH
  • - Customer Service Team Leader ** Customer Service Team Leader** Description Title: Customer Service Team Leader. Locati...
  • 3/15/2024 12:00:00 AM

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Customer Service Team Leader
  • Meijer, Inc.
  • Rochester, MI
  • As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community...
  • 3/15/2024 12:00:00 AM

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Customer Service Team Leader, Kendall Square
  • DIG Chefs-In-Training
  • Boston, MA
  • CHEF IN TRAINING Up to $19 - $23/hr with tips* *Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour tip...
  • 3/15/2024 12:00:00 AM

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Operations Customer Service Team Leader
  • workingatdllgroup.com
  • Des Moines, IA
  • ** Our Organization** DLL is not your average financial services company. In fact, were above average in almost every wa...
  • 3/14/2024 12:00:00 AM

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Customer Services Team Leader - Installation Apprenticeship
  • Wickes
  • Northampton, MA
  • Location: Northampton, Northamptonshire Salary: Excellent + Bonus + Benefits Wickes are a digitally led, service enabled...
  • 3/14/2024 12:00:00 AM

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Customer Services Team Leader Hertford 45/50k
  • Miwgroup
  • **Customer Services Team Leader Hertford 45/50k** Customer Services Team Leader Reporting to the Director of Customer Su...
  • 3/14/2024 12:00:00 AM

New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$52,706 to $69,028

Customer Service Team Leader in Knoxville, TN
NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Service Advisor Team leader, to join the team on a permanent basis.
January 05, 2020
Customer Service Team Leader in Kansas City, MO
We are searching for an experienced Customer Service Team Leader.
January 13, 2020
Customer Service Team Leader in Battle Creek, MI
More importantly you will need a flexible and ‘can do’ attitude, with a true desire to learn and be at your best when supporting and developing the team.
January 23, 2020