Customer Service Team Leader jobs in Pocatello, ID

At MOD, we believe companies can and should be a source for good in the lives of the people they employ and the communities they serve.

We recognize the value in second chances. Individuals with criminal histories that are seeking stable employment as a step in their journey are encouraged to apply.

Compensation : $13.50 / hour $3.88 average hourly tips *Average hourly tips based on 2023 reporting. Actual tips may vary based on a variety of factors including location and hours.

Crew Members are also eligible for :

• Paid sick time
• Paid parental leave
• A free shift meal
• Access to MOD's Employee Assistance Program
• This role is medical / dental / vision / basic life / disability insurance and 401(k) retirement eligible when minimum service and average hours are satisfied.

Summary

A Team Leader is responsible for helping the General Manager drive overall store operations. Your leadership skill sets the tone in the store.

The Team Leader is focused on store performance and leading all Squad to deliver the best MOD experience. You will coach, inspire, and demonstrate the MOD way.

This position is a player / coach job which means you will flex to the needs of the store, sometimes leading, sometimes doing, but always keeping the MOD experience at the front of your mind.

Key Responsibilities

• Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
• Be a role model of outstanding customer service. Help create that fun MOD atmosphere our customers expect
• Coach Shift Captains to keep the energy high and create a positive on the shift
• Demonstrate, train and coach Squad in all methods for accomplishing store tasks
• Ensure all stations, product, and equipment are clean, well maintained and meet all quality standards
• Demonstrate knowledge of all Operational Standards and resources
• Inform the General Manager of performance issues. Listen to and resolve Squad member concerns in the absence of the General Manager
• Manage cash handling functions for the shift

MOD values are demonstrated when you :

• Embrace change and seek to learn and improve every day. It’s not perfection, it’s a commitment to progress
• Focus on finding the solution, not dwelling on the problem
• Be generous with your time. Show patience and grace when answering questions and be of service to others
• Show compassion, understanding, and willingness to support others without judgment
• Play a proactive role in creating a safe environment for all customers and squad members
• Demonstrate and embody MOD culture and standards

Required Qualifications

• 1 year of supervisory experience in a retail store or restaurant, ideally in a customer facing position
• Experience successfully leading, coaching, training, and motivating front line employees
• Ability to think strategically and act tactically
• Ability to stay calm and focused in busy restaurant operations
• Belief in our purpose, accepting of change and growth mindset
• Must be at least 18 years old
• Must obtain a food safety certification and / or alcohol beverage certification within 30 days of your start date

Preferred Qualifications

Demonstrated service leadership style and presence

Physical Requirements

As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house.

This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds.

You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc.

Depending on the location, you may need to go up and down stairs and / or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others.

Working Conditions

• High noise levels due to operations, customers and overhead music
• May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer
• Varying schedule to include evenings, holidays and extended hours as business dictates
• Will work near moving or mechanical parts
• Will work inside a walk-in refrigerator and freezer

This Job Description is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing needs of the organization.

At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and / or to otherwise participate in the hiring process, please contact applicantADA@modpizza.

com. In addition, some states have working restrictions for employees under 18 years of age. Please reach out to your GM if you are under 18 years old to determine if this applies to you.

MOD is a fair chance employer.

Last updated : 2024-03-29