Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Company Information:
Job Information:
The role of the Climb and Lift Crew Leader is to directly supervise and coordinate safe removal of trees. The Climb and Lift Crew Leader will operate a manlift and may perform duties such as tree removal strategy and execution, as well as training and supervising the ground crew and ensuring compliance of safety and company policies.
Qualifications/Requirements:
High School diploma or equivalent (required)
5 years (or more) experience in tree work (required)
3 years (or more) supervisory experience (preferred)
Arborist License (must obtain within 1 year of hire)
Benefits:
Employee Co-Ownership – Build Ownership Value While You Work
401k Retirement Plan with Automatic Company Contribution
Competitive Wages – Plus Potential Bonuses
A Safe and Enjoyable Work Environment
Health Insurance
7 Paid Holidays Annually
Up to 3 Weeks of PTO (Paid Time Off) Annually
Annual Christmas Bonus
Safety Gear, Climbing Gear and Rigging Supplied
Company paid trainings- Arborist License, CPR and many more.
Boot/Glove/Rain Gear/Glasses Allowance
Heated Garage: Warm, Dry, Snow-Free Trucks and Equipment Every Morning
0 Customer Service Team Leader jobs found in Saco, ME area