Customer Service Team Leader jobs in Somerset, NJ

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

Recently Added Customer Service Team Leader jobs

1
Customer Service Leader
  • - 1 N Main St (Manville, NJ)
  • Manville, NJ FULL_TIME
  • The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate creates a positive store culture by treating employees fairly and respectfully. The CSL must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.

    Duties and Responsibilities:
    • Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
    • Ensures the proper execution of assigned food service programs and procedures
    • Supports and follows all safety and security initiatives
    • Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
    • Ensures the proper execution of all Royal Farms marketing programs
    • Operates the point of sale (POS) and maintains proper cash controls
    • Provides leadership to their retail team members that ensures a pleasant customer service experience
    • Adheres to company policy for checking in external and internal vendors
    • Maintains operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in-time” replenishment
    • Completes all store side work as required (e.g., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
    • Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.)
    • Completes other assigned tasks
    The ideal candidate for the Customer Service Leader position must be at least 18 years old and:

    • Has consistently demonstrated strong leadership skills
    • Understands that their success depends upon their team’s success, encouraging and inspiring their coworkers to improve themselves
    • Possesses strong written, verbal, and interpersonal communication skills
    • Possesses strong supervisory and organizational skills
    • Has at least 1 year of food service/retail management experience. Internal promotion candidates should be employed for at least 90 days.
    • Has earned a high school diploma or GED
    • Utilizes basic business math and accounting skills, computer skills, and strong analytical and decision-making skills
    • Must be available to work all shifts, weekends, and holidays based on business needs.
    • Is currently ServSafe Certified or is able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.
    • Can lift and carry 50 lbs
    • Can lift, bend, and stand as many as eight (8) hours per shift.
  • 8 Days Ago
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R
Customer Service Leader
  • Royal Farms
  • Manville, NJ FULL_TIME
  • The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the s...
  • 24 Days Ago
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D
Guest Service Team Leader, Bridgewater
  • DIG Chefs-In-Training
  • Bridgewater, NJ FULL_TIME
  • CHEF IN TRAINING Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 ( $2-4/hour tips from a pool tips system) Interested in a 4-day workweek schedule while still get...
  • 1 Month Ago
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S
Customer Service Specialist
  • Service Experts - Fras Air-General
  • Hillsborough, NJ FULL_TIME
  • Position Title: Customer Service Specialist Reports To: General Manager or Office Manager Status: Full-time, Regular position Category: Customer Service/Support Location Name: Fras Air Service Experts...
  • 1 Month Ago
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G
Customer Service Representative-Client Scheduling Team
  • Georgia IT
  • Readington, NJ FULL_TIME
  • Job DetailsJob Title: Customer Service Representative-Client Scheduling TeamLocation: Whitehouse Station, NJ (Hybrid)Duration: 6 Months (CTH)Work schedule role for WHS, NJ- In office Wednesday and Thu...
  • 17 Days Ago
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T
Team Leader
  • Tractor Supply Company
  • Flemington, NJ FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • 17 Days Ago
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0 Customer Service Team Leader jobs found in Somerset, NJ area

U
Customer Service Representative
  • U-Haul
  • Edison, NJ
  • Location: 110 US Hwy 1, Edison, New Jersey 08817 United States of America Are you a people person? Do you love helping o...
  • 4/24/2024 12:00:00 AM
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A
Service Project Manager
  • Albireo Energy
  • Edison, NJ
  • The Service Project Manager provides management oversight for all phases of BAS / BMS Service projects. Including projec...
  • 4/24/2024 12:00:00 AM
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H
Customer Service Representative - Work From Home>
  • Healthon
  • Perth Amboy, NJ
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM
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H
Customer Service Representative - Work From Home>
  • Healthon
  • New Brunswick, NJ
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM
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B
Associate Director, Supplier Relationship Management, EXM Biologics & Steriles
  • Bristol Myers Squibb
  • New Brunswick, NJ
  • Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But w...
  • 4/22/2024 12:00:00 AM
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C
Citizens Branch Manager
  • Citizens Financial Group, Inc.
  • Clifton, NJ
  • As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspi...
  • 4/21/2024 12:00:00 AM
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W
Health & Benefits Associate
  • Willis Towers Watson
  • Short Hills, NJ
  • As a Health and Benefits Associate you will contribute to a wide variety of projects involving the design, financing and...
  • 4/21/2024 12:00:00 AM
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P
Associate Patient Care Coordinator I
  • Professional Physical Therapy
  • Edison, NJ
  • Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated...
  • 4/21/2024 12:00:00 AM
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About Somerset, New Jersey

Somerset is an unincorporated community and census-designated place (CDP) located within Franklin Township, in Somerset County, New Jersey, United States. As of the 2010 United States Census, the CDP's population was 22,083. Somerset housed one of the first Marconi Wireless Stations in the United States. According to the United States Census Bureau, the CDP had a total area of 6.444 square miles (16.692 km2), including 6.327 square miles (16.388 km2) of land and 0.117 square miles (0.304 km2) of water (1.82%)....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$64,399 to $84,345
Somerset, New Jersey area prices
were up 1.5% from a year ago
View detail

What does a Customer Service Team Leader do?

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020