Customer Service Team Leader jobs in Springfield, OR
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
- Kaycan
-
Terrebonne, OR
FULL_TIME
-
**Customer Service Team Lead**
Terrebonne, QC
Full-Time
Customer Service
Customer Service Team Lead
**KWP**'s Customer Service team in Terrebonne is looking for a **Customer Experience Team Leader**. The person we are looking for will join a growing company and a dynamic team that works vigilantly to provide high quality exterior siding products. **We want to hear from you**
**We offer:**
Medical, dental, life and disability insurance
Work-Family balance
Opportunities for growth and development
A professional and relaxed work environment
**Responsibilities:**
Process customer orders and actively participate in maintaining good customer relations at the branch
Respond to customer inquiries both at the counter and via inbound calls and emails
Perform daily functions related to the operations of the order desk
Establish customer service excellence goals to increase team performance and exceed customer satisfaction
Respond to customer concerns in a professional and proactive manner
Conduct individual and/or small group training sessions for customer service personnel as needed
Responsible for accounts receivable acuity
Prepare and process invoices
Verify pricing and availability of products
Review and submit data to the payroll department
Perform all related tasks
**Requirements:**
Minimum of 2 years experience in team supervision
Minimum of 3 years experience in customer service in a manufacturing or distribution center environment
Very good computer skills and experience with MS Office and data entry.
Bilingual - French and English
**Profile:**
Team player
Exceptional verbal and written communication skills
Excellent customer service skills
Ability to build and maintain lasting relationships with clients
Good organizational skills and thoroughness in the execution of his tasks
Strong analytical and problem solving skills
Ability to work under pressure
*KWP is committed to employment equity and equal opportunity. We encourage members of designated groups to apply for jobs.*
- 23 Days Ago
- Team Drive-In
-
Redmond, OR
FULL_TIME
- SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform. A...
- 22 Days Ago
- Team Drive-In
-
Bend, OR
FULL_TIME
- SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform. A...
- 23 Days Ago
- Team JCK LLC
-
Roseburg, OR
FULL_TIME
- Shift Leader – Carl’s Jr. Location: 2035 Stewart Pkwy in Roseburg More Than a Job, This is a Family We are a franchisee of Carl’s Jr and a family-owned business with locations throughout Oregon and Wa...
- 1 Month Ago
- Team Kia of Bend
-
Bend, OR
FULL_TIME
- About Us: Team Kia Bend is Central Oregon’s Trusted Kia Dealership, committed to providing exceptional customer service and a wide selection of quality vehicles to our community. We take pride in our ...
- 19 Days Ago
- Tractor Supply Company
-
Creswell, OR
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 1 Month Ago
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0 Customer Service Team Leader jobs found in Springfield, OR area
- Dental Sleep Profits
-
Eugene, OR
- Job Description Job Description VIDEO MESSAGE FROM OUR CEO: Why We Do What We Do! >> https://go.dentalsleepprofits.com/j...
- 4/18/2024 12:00:00 AM
- Stronghold
-
Springfield, OR
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/17/2024 12:00:00 AM
- Laurel Hill Center, Incorporated
-
Eugene, OR
- * 11-Feb-2022 to 10-Mar-2022 (PST) * ACT * Eugene, OR, USA * $56,000 - $83,000 DOE + hiring bonus * Salary * Full Time *...
- 4/17/2024 12:00:00 AM
- PacificSource Administrators, Inc.
-
Springfield, OR
- *Join PacificSource and help our members access quality, affordable care!* **PacificSource is an equal opportunity emplo...
- 4/16/2024 12:00:00 AM
- PacificSource Administrators, Inc.
-
Springfield, OR
- *Join PacificSource and help our members access quality, affordable care!* **PacificSource is an equal opportunity emplo...
- 4/16/2024 12:00:00 AM
- Circle International Bermuda Limited.
-
Eugene, OR
- **Customer Support Representative, North America West** at Circle Eugene - will also consider remote in US Circle is a g...
- 4/16/2024 12:00:00 AM
- SentinelOne
-
Eugene, OR
- **Careers** **Customer Support Coordinator (remote)** **Customer Support Coordinator (remote)** Location: Department: Re...
- 4/15/2024 12:00:00 AM
- Walmart
-
Creswell, OR
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/14/2024 12:00:00 AM
About Springfield, Oregon
were up 2.5% from a year ago