Customer Service Team Leader jobs in Wichita, KS
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
- Press-One Customer Care
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Wichita, KS
FULL_TIME
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About the Job
Customer Service Representative- Full-Time
Please help us help customers manage their subscriptions. You’ll be answering phone calls from the comfort of your home. You’ll need a reliable internet connection, a newer model computer, a headset, and a dedicated, quiet workspace where you can train and work without interruptions.
You will assist customers with filing complaints, billing inquiries, and fulfillment issues. You may also be calling customers to update information, collect payments, or inform them of upcoming renewals. Our ideal applicant is comfortable in a high-call volume environment and ready to stay busy!
Job Requirements:- Required availability includes start times as early as 7 AM and ending at 4 PM.
- Reliable internet connection (A minimum of 50 Mbps download speed).
- PC or Laptop with at least Windows 8 or High Sierra IOS.
- USB Headset for taking calls.
- A dedicated, quiet workspace.
- Excellent reading/writing skills.
- Ability to work 30 hours per week, minimum.
- Ability to work at least one weekend day per week- weekend shifts are shorter from 7 AM to 12 PM.
- Solid PC skills. (data entry, systems navigation, basic troubleshooting, etc.)
- Must live in Wyoming or Kansas.
Other information:- Permanent position.
- Monetary Incentives.
- Training will be done remotely via ZOOM.
- Training is paid.
- You will be paid weekly via direct deposit.
- 6 Days Ago
- The Bradbury Company
-
McPherson, KS
FULL_TIME
- The Bradbury Group is recognized around the world as the leader in steel quality roll forming solutions. Marion Die & Fixture, a division of the Bradbury Group, manufactures a wide range of custom die...
- 22 Days Ago
- The Bradbury Company
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Marion, KS
FULL_TIME
- The Bradbury Group is recognized around the world as the leader in steel quality roll forming solutions. Marion Die & Fixture, a division of the Bradbury Group, manufactures a wide range of custom die...
- 22 Days Ago
- Press-One Customer Care
-
Wichita, KS
FULL_TIME
- We seek individuals to assist us in managing subscription boxes for our customers.Position Overview:This role involves answering phone calls from the comfort of your own home.In order to be considered...
- 11 Days Ago
- 1571 Airbus Americas Customer Services, Inc.
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Wichita, KS
FULL_TIME
- Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application,...
- 6 Days Ago
- 1571 Airbus Americas Customer Services, Inc.
-
Wichita, KS
FULL_TIME
- Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application,...
- 1 Month Ago
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0 Customer Service Team Leader jobs found in Wichita, KS area
- MCI Military Recruitment
-
Wichita, KS
- POSITION OVERVIEW: BILINGUAL INBOUND CUSTOMER SERVICES REPRESENTATIVES SUPPORTING BANKING OPERATIONS We are looking for ...
- 4/18/2024 12:00:00 AM
- MCI Military Recruitment
-
Wichita, KS
- POSITION OVERVIEW: INBOUND BILINGUAL SPANISH CALL CENTER REPRESENTATIVE SUPPORTING BANKING OPERATIONS We are looking for...
- 4/18/2024 12:00:00 AM
- MCI Jobs
-
Wichita, KS
- POSITION OVERVIEW: BILINGUAL BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking ...
- 4/18/2024 12:00:00 AM
- Rotech Healthcare Inc.
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Wichita, KS
- About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound ...
- 4/17/2024 12:00:00 AM
- MCI Careers
-
Wichita, KS
- LOCATION: Wichita, KS JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: Commensurate BENEFITS & PERKS: LOCAL REPRESE...
- 4/17/2024 12:00:00 AM
- MCI Military Recruitment
-
Wichita, KS
- POSITION OVERVIEW: Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Star...
- 4/17/2024 12:00:00 AM
- MCI Careers
-
Wichita, KS
- LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus BENEFITS & PERKS: LOCAL REPRESENTATIVE: ...
- 4/17/2024 12:00:00 AM
- MCI Jobs
-
Wichita, KS
- POSITION OVERVIEW: Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Star...
- 4/17/2024 12:00:00 AM
About Wichita, Kansas
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