Customer Service Trainer jobs in Allentown, PA
Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Service Trainer jobs
- Quality Customer Care
-
Allentown, PA
FULL_TIME
-
Customer Quality Care is in need of Virtual Assistants that can market and advertise for vacation packages while managing customer queries. You will also be asked to process Itineraries, modifications, and escalate complaints across a number of communication channels. Friendly approach to clients advising on their needs and request.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer issues with Vendor/Suppliers
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualifications
- Comfortable using computers.
- Experience working with customer support.
- Knowledge of Social Media Platforms
- Hospitality is a PLUS
- Spanish Speaking PLUS
- High Speed Internet
- Computer/Tablet/Smart Phone
Industry
- Marketing and Advertising
- Customer Service
- Leisure, Travel & Tourism
Employment Type
- Part-time
- Full-time
- 1 Day Ago
- SOLANO CONSULTANTS INSURANCE AGENCY
-
ALLENTOWN, PA
FULL_TIME
- Solano Consultants Insurance Group in Allentown, PA is looking for three Customer Service Specialists to join our newest 2nd location in the West of Allentown. We are located on 1146 Hamilton St Ste 1...
- 21 Days Ago
- Goldfish Swim School - Bethlehem
-
Bethlehem, PA
FULL_TIME
- Full Disclosure : We kindly ask that applicants read through this job post and the description in its entirety. Serious applicants and candidates that are able to fulfill the below stated requirements...
- Just Posted
- Goldfish Swim School
-
Bethlehem, PA
FULL_TIME
- Full Disclosure : We kindly ask that applicants read through this job post and the description in its entirety. Serious applicants and candidates that are able to fulfill the below stated requirements...
- Just Posted
- Smart Way America Realty
-
East Stroudsburg, PA
FULL_TIME
- We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communica...
- 7 Days Ago
- Smart Way America Realty
-
East Stroudsburg, PA
FULL_TIME
- We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communica...
- 7 Days Ago
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0 Customer Service Trainer jobs found in Allentown, PA area
- Greater Valley Ymca
-
Bethlehem, PA
- Pay Range $11.00 - $17.00/hour THERE IS A POTENTIAL $1000 SIGN-ON BONUS FOR THIS ROLE (ask us how to qualify for this!) ...
- 4/25/2024 12:00:00 AM
- McKesson Cork
-
Bethlehem, PA
- Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
- 4/24/2024 12:00:00 AM
- PPL Corporation
-
Allentown, PA
- Company Summary Statement : As one of the largest investor-owned utility companies in the United States, PPL Corporation...
- 4/23/2024 12:00:00 AM
- Bar Louie Team Members
-
Center Valley, PA
- At Bar Louie, we live to SERVE our Guests, our People and our Community. We do this by GROWING our PEOPLE (Thats YOU), o...
- 4/23/2024 12:00:00 AM
- ADVATIX - Advanced Supply Chain and Logistics
-
Allentown, PA
- HVAC Instructor Role Summary Our client seeks an HVAC Instructor to join their rapidly growing team. HVAC Instructors wi...
- 4/21/2024 12:00:00 AM
- Swim-in Zone
-
Center Valley, PA
- Job Description Job Description Swim-in Zone is looking for energetic, organized and serious Swim-inStructors/Teachers t...
- 4/21/2024 12:00:00 AM
- Trans-Bridge Inc
-
Bethlehem, PA
- Trans-Bridge Lines, Inc., a family-run business celebrating over 82 years, is currently seeking several motorcoach drive...
- 4/21/2024 12:00:00 AM
- PetSmart
-
Bethlehem, PA
- YOUR GROOMING CAREER: Start your career in grooming as a Groomer Trainee! As a Groomer Trainee in our Grooming Salon, yo...
- 12/29/2017 12:00:00 AM
About Allentown, Pennsylvania
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