Customer Service Trainer jobs in Bellevue, NE

The primary function of the Corporate Service Technician Trainer is to teach HYG and Allied products technical training classes to our technicians in IL, IA, NE, and SD.

Company Overview

MH Equipment is an authorized Hyster and Yale lift truck and forklift dealer that provides top quality material handling equipment to meet our customers' needs. We have won the Hyster “Dealer of Distinction" award multiple times. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.

For more information on who we are and what we do, please visit our website at www.mhequipment.com.

Job Responsibilities:

• Will primarily teach technical training classes on a continual basis for MH technicians including, but not limited to, Hyster-Yale Group (HYG) equipment technical training, Allied equipment technical training, general equipment basic electricity, hydraulics, planned maintenance, technician computer usage/diagnostics, and HYG product certification classes.
• Monitor technician onboarding activity and schedule technicians for the above classes.
• Monitor progress, skill levels, and needs relating to the CERTECH training program and make recommendations to management concerning technician development.
• Provide technical support to technicians/branches to help solve complex technical issues.
• Actively work with branch management to consistently schedule technical training classes.
• Maintain an up-to-date tech training records and calendar of available and planned classes.
• Generate and deliver reports related to technician development monthly and as required.
• Work with the other technical trainers to design, develop, and produce class curriculum, presentations, and materials necessary for training classes.
• Process necessary paperwork including invoices, handouts, certificates, training supplies, receipts, reports, expenses, etc. related to delivering classes.
• Control travel expenses and process necessary reports monthly and as often as requested.
• Deliver technical training to customer technicians as necessary, and invoice customers for those services as directed.
• Stay abreast of all industry related OSHA/forklift and MEWP safety rules and conduct equipment operator training when necessary.
• Work with HYG trainers/developers towards the improvement of training materials.
• Attend HYG and Allied product training classes as appropriate and necessary.
• Maintain Elite technician status through the HYG TKC.
• Perform all other duties as assigned or necessary to fulfill changing requirements for the position.

Job Requirements:

• Adhere to the company’s Vision, Mission, Values in performance and practice.
• Extensive experience in operation and repair of material handling and Allied equipment.
• Ability to design and deliver training classes and speak in front of groups.
• Have HYG Elite certification and be adept at interacting with technicians, management. and customers.
• Proactive, motivated self-starter who works well under pressure and with little supervision.
• Good organizational, time management, and communication skills.
• Mature, flexible, and able to work with all levels of management, employees, and customers.
• Experience with and ability to use MS Word, PowerPoint, Excel, and necessary HYG equipment computer usage software.
• Regular and prompt attendance.
• Dependable transportation and ability to travel overnight.
• Able to maintain discretion/confidentiality with MH and manufacturer proprietary information.
• Must meet the physical requirements of the job.
• Present a professional image in personal appearance, conduct, and performance.

Working Conditions: Work hours are generally 7:30 to 4:30, but occasional weekends and irregular hours are required to meet training needs. Approximately 50%-75% overnight travel is required.

Benefits:

• Uniquely MH: Adoption Assistance, Dave Ramsey’s Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment.

MH Equipment is proud to be an Equal Opportunity Employer

Job Type: Full-time

Experience:

• Material Handling Equipment Repair: 5 years (Required)
• Microsoft Office: 4 years (Required)

License/Certification:

• Driver's License (Required)
• HYG Elite Certification (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road