Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
If you are passionate and enthusiastic about customer service and want to continue your career with a well-established reputable company with great benefits, this is the role for you.
Job summary:
The position includes order entry and parts related warranties, fielding high customer call volume, logging all quotations, and assisting with order status requests and various administrative duties related to the position.
The Customer Service Representative must also have a strong desire to learn the business, effectively multi-task, have excellent written and verbal communication skills. Can engage people at all levels of an organization, and driven to meet deadlines.
Responsibilities:
Skills and Abilities:
Computer Skills: To perform this job successfully, an individual should have knowledge of the Internet, Microsoft Office Suite software (such as Outlook, Word, Excel, PowerPoint, etc.), and order processing systems (such as AS400 / Alpha Database software) or the aptitude to learn.
Benefits: 401k, 401k match, medical, dental, and vision, paid time off.
Didde Office Supply is one of the digital manufacturing platforms offering on-demand manufacturing and supply in the United States. With more than 90 large-platform industrial-grade 3D printing machines and a national footprint with more than 450,000 square feet of manufacturing capacity, Didde Office Supply seamlessly blends in-house capabilities across plastic and metal additive technologies.
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