Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
About us
Rocky Mountain Administrators is a Third Party Administrator of self-funded health insurance plans, located in Worland, Wyoming. We are a professional, customer-centric, and rewarding organization. Our goal is to provide exceptional service to our clients and their employees while responding quickly and efficiently to the ever-changing healthcare payer environment.
Our work environment includes:
We are looking for a Customer Service Representative to join our team. Candidates will be responsible for providing excellent customer service to our clients and responding efficiently to customer requests and concerns.
The successful candidate will have strong communication skills, strong multitasking abilities, and prior customer service experience is preferred. Being a team-player and adding value to the day-to-day operations, is what we are looking for.
Responsibilities:
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
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0 Customer Service Trainer jobs found in Casper, WY area