Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
LC Industries – Job Description
Base Supply Center Sales Rep
Department: Base Supply Center
Location: Various
Reports to: Store Manager
Increase sales volume and customer base for LCI Base Supply Centers in assigned territory. Sell LCI products and services to federal customers and eligible government contractors in assigned territory.
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Must be capable of clearly presenting business information to customers, co-workers, staff and management using verbal and written methods.
Intermittent, with weekly goals and monthly performance reviews.
High School Graduate, with two years relevant training.
Must be skilled in sales fundamentals, interpersonal relationships, problem solving and goal setting. Must be computer literate and have training in word processing, spreadsheets, and presentation fundamentals. Some government experience or sales history preferred.
Five years experience in sales related field. Preferably within a military or retail environment.
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