Customer Service Trainer jobs in Johnstown, PA

Customer Service Representative

Pro Disposal Inc. collects trash and recycled materials in the Central Pennsylvania Region.  Currently, we operate out of four regions of Portage, Johnstown, Altoona, and Philipsburg and serve customers in eight counties.  We are seeking a well-spoken and professional Customer Service Representative to help fulfill the needs of our growing customer base.      

Responsibilities:

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Informing customers or clients of additional products or services
• Determining the most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a service
• Working with a team of CSRs and other departments to find appropriate solutions
• Assist collections department with outbound calls

Requirements:

• Experience handing incoming and outgoing phone calls
• High School Diploma, or equivalent
• Previous work experience in customer service
• Accounting knowledge (preferred)
• Proficient in Microsoft Office
• Ability to work independently 

Benefits:

• Full-time employment
  
• Weekday schedule, First Shift
• Health Benefits
• 401k Profit Matching