Customer Service Trainer jobs in Lompoc, CA

Education:

• Bachelor’s Degree or equivalent experience.

Experience:

• Three years’ experience working in operations in a hospitality, gaming, or related field.
• One year experience facilitating adult instructional training and development programs and/or in a supervisory or management position.

Additional Requirements:

• Bilingual preferred specifically in Spanish and/or Tagalog language.
• Knowledge of applicable laws, regulations, rules, procedures, and administration is required.
• Ability to present and facilitate training programs to diverse audiences, demonstrating the ability to motivate, educate, and train others.
• Proven ability to effectively work within a team.
• Able to establish and maintain effective working relationships with outside agencies, vendors, other team members, and leadership.
• Computer proficiency, including Microsoft Office applications, e-mail and Internet.
• Excellent verbal and written communication skills.
• Excellent presentation skills.
• Excellent interpersonal skills with demonstrated patience and tact.
• Exceptional detail and follow-up skills.
• Strong organizational and time management skills.
• Able to effectively establish priorities and meet deadlines.
• Multi-task oriented.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Ability to work varied shifts in support of a 24-hour business operation and training needs including be flexible to work weekends, evenings, and holidays when necessary.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.

About Us:

Chumash Enterprises is one of the premier employers in Santa Barbara County. We excel in providing a “Welcome to Freedom” atmosphere to our Chumash Casino Resort guests, while also offering a high level of care and customer service at our various Chumash-owned properties. For our Team Members, we are a unique employer with a “Free to Be Me” mentality. That means our Team Members have the ability to bring their most unique and individual selves to the workplace. It means they have the freedom to find their own path to success. With more than 1,800 Team Members, we offer a stable, rewarding, and energetic work environment with competitive pay, benefits, exciting growth opportunities, tuition reimbursement and more!
As our organization grows, new and exciting opportunities continue to develop at all of our properties, including Chumash Casino Resort, Chumash Employee Resource Center, Chumash Gas Station, Santa Ynez Tribal Health Clinic, Tribal Operations, Hotel Corque and The Hadsten.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Consistent with federal law, Native American hiring preference applies.