Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Field Service Supervisor/ Tech Trainer
Kansas City MO
Supervision: Reports to the Service Manager. Indirect supervision of branch service technicians
Position Summary:
This position is responsible for assisting scheduling and workflow among the service technicians. In addition, this person will also act in the capacity of the service technician job description based on the needs of the business. Spends more than 50% of their time in the field performing service work and training techs
Major Responsibilities:
Additional Responsibilities:
Contacts:
Minimum Qualifications:
Skills, Abilities and Other Requirements:
Good interpersonal and communication skills for verbal, over the phone communications with customers and service technicians.
Working/Environmental Conditions:
Less than 50% of the time spent:
Greater than 50% of the time spent:
Benefits of Joining Our Team
About Total Mechanical Service
Total Mechanical Service is an integrity driven company recognized for service excellence in commercial cooking, refrigeration, HVAC, ware-washing, beverage and ice machine repair and maintenance. Since 2006 we have been providing service for customers throughout Central and Southern Illinois, Indiana and Missouri. We are driven by our core values of, Safety, Integrity, Courage, Innovation, and Passion. Let us know if you want to be part of our team! To learn more, please visit us at: http://www.tmshvac.com/
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Total Mechanical Service is a division of PT Holdings “All Unique All United.”