Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Job Description:
The Field Trainer helps employees to reach their fullest potential by assessing individual employee needs, and then delivers hands on field training and educational programs that improve employee knowledge and skill, with an emphasis on safety and productivity. The Field Trainer will accomplish this through training, leading by example, and by following safe work practices. The Field Trainer will serve to supplement the employee training and development provided by the General Foremen and Crew Leaders. The Field Trainer will participate in production related work activities and will be a productive member of the crew while training. The ideal candidate will have a Foreman skill set including: Bucket Experience, Climbing Experience, and Operator Experience (Jarraff, tractor mower and Fecon track machines). This position likely requires frequent to periodic travel.
It is the policy of this Company to assure that all applicants that are to be potentially employed, and that employees are treated during employment without regard to their race, religion, sex, sexual orientation, gender identity, color, national origin, age or disability. Such action shall include: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff, recall or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship, pre-apprenticeship, and/or on-the-job training.
Penn Line Tree Service is a multi-state specialty contractor based in Scottdale, PA. Our tree division, which specializes in line clearance work, employs over 1200 employees who work on a year round basis. You can locate more information on our website at www.pennline.com.
We are a Drug-Free Workplace.
We encourage minorities and females to apply.
EOE, including disability/vets
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